- What is Deputy HR?
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What is the cost of Deputy HR?
- How do I cancel my Deputy HR subscription?
- FAQs and troubleshooting
What is Deputy HR?
In July 2023, Deputy released Deputy HR, a new and separate subscription offering that comes with the following products and features:
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Hire - applicant tracking system: This feature allows you to streamline your hiring process by managing and tracking job applicants efficiently. It simplifies candidate selection, communication, and overall recruitment tasks. Read more about Hire.
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Documents - manage & store employee documents: With this feature, you can securely store and manage essential employee documents, such as contracts, certifications, and other HR-related paperwork. Read more about Documents.
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New hire onboarding - paperless onboarding: ensures your new hires a seamless and welcoming experience. Read more about New hire onboarding.
- Engagement - Shift Puse+ Gather targeted feedback from different roles or locations. Get the insight you need to lift employee retention. Read more about Engagement.
Deputy HR is entirely separate from your current Deputy subscription. The new subscription gives you access to HR-focused tools, improving your HR management abilities.
What is the cost of Deputy HR?
Additional subscription fee for all plans (except Flexi):
Monthly subscription for Deputy HR
When you subscribe to Deputy HR from your existing Deputy plan (except Flexi) and choose a monthly billing schedule, there will be an additional cost of:
- AUD $2.50 (excl. GST) per user per month.
- UK £2.0 0(excl. VAT) per user per month.
- USD $2.00 (excl. any applicable sales tax) per user per month.
The Deputy HR fee applies to all users within your account that are not archived.
This monthly fee includes users who at any point in that month have been:
- added to your account but not invited to join Deputy yet
- sent an invite but have not joined your Deputy account yet
- sent an onboarding form but have not completed it yet
That is, if you add a user part-way through a month, you will still incur a charge for Deputy HR in that month.
If you archive a user part-way through a month you will still incur a charge for Deputy HR in that month but not the next month.
Annual subscription for Deputy HR
When you are purchasing or are already on a Premium Annual plan, you have the option to subscribe to Deputy HR on an annual billing schedule. This annual billing option for Deputy HR allows you to save 10% on Deputy HR monthly billing prices.
Once you sign up for an annual plan, your subscription will auto renew for another 12 months on your subscription end date unless you either choose to revert to the monthly subscription at the end of the annual period or cancel your subscription.
When you opt to pay for your HR subscription annually, you pre-pay for a nominated number of users for a 12-month period, together with your Premium Annual plan. You can also add extra users as you go along to take advantage of the same annual discounted rate. Any overages above the number of users you've prepaid for will be charged at the full monthly fee of Deputy HR.
You can also reduce the number of users, if needed, when it is time to renew your annual plan.
Additional subscription fee for Flexi:
For Deputy Flexi plans subscribing to Deputy HR, there is an additional cost of:
| per active user per week | per inactive user per week |
| AUD $1.00 (excl. GST) | AUD $0.10 (excl. GST) |
| UK £0.85 (excl. VAT) | UK £0.10 (excl. VAT) |
| USD $0.85 (excl. sales tax) | USD $0.05 (excl. sales tax) |
How do I cancel my Deputy HR subscription?
If you have subscribed to Deputy's add-on HR subscription, System Administrators can cancel that subscription independently of their Deputy plan subscription.
Monthly subscription for Deputy HR
- receive an invoice for the HR subscription charges for that full month in which you cancel
- retain access to full Deputy HR functionality until the end of that month
However, at the end of that month:
- you will lose access to view, update or download documents uploaded during the time you were subscribed to Deputy HR
- you will lose access to new hire onboarding forms completed during the time you were subscribed to Deputy HR but you can delete previously uploaded documents.
- you can no longer access Deputy Hire. Therefore, you can no longer create new job listings or manage existing job listings. The Careers page will no longer be available for your Deputy account.
- team members you onboarded to Deputy using Deputy HR will still maintain an employee profile in Deputy (unless you choose to archive or delete them)
- if you resubscribe to Deputy HR at a later date you will regain access to onboarding templates you created, employee documents previously uploaded and job listings previously created and applied for.
Annual subscription for Deputy HR
If you subscribe to HR on an annual billing schedule, you can only cancel your subscription in the last 30 days of the annual plan you've prepaid for.
IMPORTANT: Once you cancel in the last month of your Annual HR subscription, the following applies immediately at cancellation:
- you will lose access to view, update or download documents uploaded during the time you were subscribed to Deputy HR
- you will lose access to new hire onboarding forms completed during the time you were subscribed to Deputy HR but you can delete previously uploaded documents.
- you can no longer access Deputy Hire. Therefore, you can no longer create new job listings or manage existing job listings. The Careers page will no longer be available for your Deputy account.
- team members you onboarded to Deputy using Deputy HR will still maintain an employee profile in Deputy (unless you choose to archive or delete them)
- if you resubscribe to Deputy HR at a later date you will regain access to onboarding templates you created, employee documents previously uploaded and job listings previously created and applied for.
How to cancel your HR subscription
To cancel your HR subscription:
1. Select Account Overview from the drop-down menu under your name.
2. Locate the business you would like to cancel the Deputy HR subscription for and select Settings.
FAQs and troubleshooting
Will I receive an email notification letting me know my HR trial will soon expire?
Problems subscribing to Deputy HR?
Deputy users who sign up for Deputy via a third-party marketplace such as the Apple App store or Xero marketplace will be offered a free Deputy HR trial.
At the conclusion of the Deputy HR trial period, you will not be able to sign up for Deputy HR while still subscribed to Deputy via the Apple app store.
You may receive error messages such as "Try again" or "You are not eligible to subscribe to this add-on product" when attempting to subscribe.
To subscribe to Deputy you will need to cancel your subscription via the Apple App store or Xero marketplace to manage the subscription directly with Deputy. You will then be able to subscribe to Deputy HR.