System Administrators may find that when they go to manage their Deputy plan in their account, the Subscriptions tab is missing. This means you can't change Deputy plans, change the number of users in an annual account or cancel a subscription yourself.
There are several reasons why this may occur:
Enterprise plan
Enterprise accounts will have the Enterprise menu tab as shown below.
If you're on an Enterprise plan you're unable to manage your plan within Deputy.
Please read: How to renew your Deputy Enterprise contract or email csm@deputy.com for assistance.
You've subscribed to Deputy via a third-party system
If you originally signed up to Deputy through a third-party marketplace then your plan will be managed there and you're unable to see the Subscriptions tab in your Deputy account.
If you want to manage your Deputy subscription directly in Deputy then you'll need to cancel your subscription with the third party system and subscribe directly with Deputy. You won't lose access or data within Deputy during the changeover.
Please read the following articles depending on where you subscribed to Deputy:
- Managing your Deputy subscription through the Xero app store
- Managing your Deputy subscription via the Apple App Store
For all other third-party providers, please submit a ticket with Deputy Support and let us know that you would like to subscribe with Deputy directly.
If you're still unsure why you can't see the Subscriptions tab and require assistance to manage your Deputy account, please contact our Support team.