Your annual plan will automatically renew on your subscription end date, extending your subscription for another 12 months. If you have an annual add-on subscription, such as Deputy HR, this will also renew on the same date.

You'll receive a reminder from Deputy 30 days before it is due to auto-renew.

Before the annual plan auto-renews you can:

• Review and renew your annual plan
• Update your payment details
• Change from an annual to a monthly subscription plan
• Cancel your Deputy plan

2. Click Settings on the business you'd like to review or renew.

3. Select the Subscriptions tab and review your subscription information. You’ll see the date your current subscription ends and when it will auto-renew.

Tip: Don't have a Subscriptions tab in your account? Read more.

4. If you want to renew your annual subscription before the auto-renewal date, or reduce the number of pre-paid users for your next 12 month period, click the three-dot icon on the right side of the screen and select Renew annual subscription. 

Note:

• This option will only appear within the last 30 days of your current annual plan.
• If you renew your annual plan early, your new 12 month term will begin the day after your current subscription ends, but you’ll be billed on the date you renew.

The Renew annual subscription popup will appear, where you can confirm the number of users you wish to pre-pay. It'll default to display your previous pre-paid annual user commitment however you can adjust this number up or down. 

5. Once you have entered the number of users you wish to pre-pay for the next 12 month plan period, click Renew subscription.

The Subscription tab now shows your renewed annual subscription including the updated subscription end date and the number of prepaid users.

Note:

• If you are on an Annual plan then you can add additional users during the 12 month period, however, you cannot change the plan you are on or lower the number of users in your account during this period.
• In the weeks before your annual subscription is due to renew, you'll receive a reminder. At that point, you can add or reduce the number of pre-paid users for in the next 12 month period going forward.
• If you decide to add additional users to your Deputy annual plan throughout the year (above the number of pre-paid users you specify when you renew or sign up for your annual plan) you'll be billed at the time of adding them. You'll be billed for the extra users at the pro-rated annual rate for the amount of time remaining on your initial annual term.
• You can cancel your plan before your 12 month term expires, however, there are no refunds in this instance.

Change from an annual plan to a monthly subscription plan

For more information about pricing, check out our pricing page and Pricing FAQ.

For questions about payment read Billing and Payment.