- What kinds of notifications do managers receive from Deputy?
- Can I customise which manager receives the notification?
What kind of notifications do managers receive from Deputy?
Let's look at the types of notifications Managers (Supervisors, Location Managers or System Administrators) can receive and how they receive them:
| Notification | Automatic or optional | Which managers are notified | How are managers notified? |
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Open shifts that have been claimed by team members or
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automatic |
Note: Open shifts that require approval will NOT trigger any notifications when team members request to work them |
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|
Shift confirmation |
automatic if publishing a shift that requires confirmation and the team member confirms or declines the shift |
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|
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Shift swap or offer notification and approvals |
automatic if you have enabled shift swap and or shift swap manager approvals |
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| News Feed messages from other team members | automatic | the manager to whom the News Feed post is sent |
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| Completion (by other team members) of tasks managers have set | automatic | the manager who created the task |
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| Leave request submitted by team member | automatic |
the manager that the team member assigned to approve the leave. |
|
| optional if the Deputy extension has been set up | see below |
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| Late to clock on | optional if the Deputy extension has been set up | see below |
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| Late to clock off | optional if the Deputy extension has been set up | see below |
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| Upcoming stress schedule | optional if the Deputy extension has been set up | see below |
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| Clocking far away from Location | optional if the Deputy extension has been set up | see below |
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| Team member starts/ends shift or break | optional if the Deputy extension has been set up | see below |
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| Mandatory break reminder | optional if the Deputy extension has been set up |
You can choose whether the employee or manager receives the notification when setting up the extension. The find out which manager gets the notification: see below |
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| Expiring Training | optional if the Deputy extension has been set up | The manager who created the training record |
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| New unavailability | optional if the Deputy extension has been set up | see below |
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| Work anniversary today | optional if the Deputy extension has been set up |
You can choose when setting up the extension:
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If you choose to only notify the manager then they will receive:
If you choose to announce then everyone will receive:
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| Birthday today | optional if the Deputy extension has been set up |
You can choose when setting up the extension:
|
If you choose to only notify the manager then they will receive:
If you choose to announce then everyone will receive:
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| Birthday today > update Junior Pay Rates | optional if the Deputy extension has been set up | The manager who added the team member to Deputy |
you can choose:
when you set up the extension |
| Custom shift question response |
optional Only if these questions have been configured and the trigger has been selected to notify manager |
see below |
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Can I customise which manager receives the notification?
In some cases, the notification the manager receives is specific to them. Some examples are:
- News feed messages sent directly to the manager from a team member
- Leave request with the manager nominated as the approving manager
- Tasks completed that the manager created
- The manager who created the training record
- A notification linked to the manager who activated the optional extension (see above)
However, in other cases, you can customise the recipient of a notification.
For notifications related to events such as:
- open shifts that have been claimed
- shift swap approvals
The System Administrator or Location manager can customise the schedule settings of their location so that these notifications can be directed to the desired manager.
1. On the Location page, click on Edit settings for the location you wish to customise.
2. Select Scheduling and select the Shift notifications recipient then click Save.
The below table describes the outcomes for each Shift notification recipient option:
| Shift notifications recipient | Who is notified? | |
| 1 | Schedule Creator |
The manager (Supervisor, Location Manager or System Administrator) who created the shift that triggers the notification will be notified. |
| 2 | Scheduling Managers of Location |
The lowest level manager (ie. Supervisor) associated with the location will be notified regardless of whether they created the shift or not. If there are no Supervisors then the Location Manager will be notified. If there are no Location Managers then the System Administrator will be notified. Only the lowest level manager for that location will be sent a notification and no further notifications will be sent to higher managers for that notification event. If there are several managers at the same level they will all receive the notification. |
| 3 | Scheduling Managers of Locations & Working |
This option will apply rule 2 for Scheduling Managers of Location and add the criteria that they must be clocked into a shift to be sent the notification. Eg. A Supervisor at a location is not clocked in for a shift but the Location Manager is clocked in so the Location Manager will receive the notification. |
| 4 | Best fit |
This option will determine the most appropriate team member to notify. First, it will apply rule 3 above:
If none then rule 2 above:
If none then rule 1 above:
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Read more about what notifications team members receive.