Note: From October 1st, we're introducing new plans that better reflect how our customers use Deputy: Lite, Core, and Pro. If you're an existing customer, look out for an email soon with all the details you’ll need. Learn more about the new plans and what this change means for you .

Thinking about moving to a lower-tier plan (ie., Pro to Core, or Core to Lite)?

Switching to a lower-tier plan will change the features you and your team have access to. This article helps you understand what to expect when downgrading, including the specific functionality you’ll lose and the impact on your day-to-day workflows.

Note: You'll need to be a System Administrator to change your Deputy plan. If you're currently on an annual subscription, check your eligibility to switch plans first.

Downgrading from Pro to Core
Downgrading from Core to Lite

Downgrading from Pro to Core

The Pro plan includes access to Analytics+ and Messaging+ add-ons at no extra cost. When you downgrade your plan from Pro to Core, you'll lose access to both premium add-ons, along with the other advanced features included in Pro. You'll retain access to the basic features in Messaging and Analytics.

To keep using Analytics+ and Messaging+, you'll first need to change your Deputy base plan, then subscribe to Analytics+ and subscribe to Messaging+ add-ons individually via the Subscriptions page on once.deputy.com.

Click the + icon to see how individual features are affected when you downgrade from Pro to Core.

Pro → Core

Note: This table only lists the features that vary between Pro and Core. You can find the complete feature list for Lite, Core and Pro in our detailed Pricing plans article.

Feature	Core	Changes to access and functionality when you downgrade
Reporting & Analytics
Premium pre-built reports (Team member profile audit, shift audit, timesheet audit, geolocation audit, penalty & overtime rates)	Available as Analytics+ add-on	Lose access
Report builder	Available as Analytics+ add-on	Lose access
Alerts	Available as Analytics+ add-on	Lose access
Private / Shareable reports	Available as Analytics+ add-on	Lose access
Schedule emails	Available as Analytics+ add-on	Lose access
Communications
Messaging tools Editing & deleting Sent confirmations, read receipts, scheduled messages Pinning Polls Shift status indicators	Available as Messaging+ add-on	Lose access
Custom groups / channels	Available as Messaging+ add-on	Lose access
Moderation tools	Available as Messaging+ add-on	Lose access
Pay & Compliance Tools
Pay by Location / Pay Center		Can continue to use, but can't add or edit existing set up.
Advanced customizations
Custom roles / permissions		Can continue to use, but can't add or edit custom roles / permissions.
Custom terms		Can continue to use, but can't add or edit custom terms.
Location hierarchy		Can continue to use, but can't add or edit location hierarchy
Security
SSO		SSO deactivated.
Audit logs		Lose access to audit logs.

Downgrading from Core to Lite

For most customers, the Core plan is the best fit and matches how they already use Deputy. If you've recently migrated from Premium to Core, you’ll keep all your existing features, plus gain access to some new ones.

If you move from Core to Lite, you’ll lose access to some key features, including:

Click the + icon to see how individual features are affected when you downgrade from Core to Lite.

Core → Lite

Note: This table only lists the features that vary between Core and Lite. You can find the complete feature list for Lite, Core and Pro in our detailed Pricing plans article.

Feature	Lite	Changes to access and functionality when you downgrade
Scheduling
Multi-Location view		Can select only 1 location at a time in Scheduling tab.
Micro-scheduling		Keeps past micro-scheduled shifts. Can’t add new area within a shift, but you can edit or delete them.
Fair Work Week (US only) Agreed hours consent Scheduling consent (variation of hours)		Consent setting is set to "None" so the system won’t trigger any consent for RWH’s and for schedules All pending consent should be force accepted / overridden.
Auto-scheduling Auto-fill empty shifts Auto-fill regular working hours Auto staff coverage builder		Shifts already auto-scheduled will stay, but you can't auto-schedule future shifts.
Custom shift fields		Can't add or edit new custom fields, but you can delete existing custom fields. Special rule for Award related custom field: Can always edit award-related custom field Cannot delete award-related custom field
Business Insights Auto forecast required staff Budgets & targets Custom metrics Labor modeling (variable & fixed work) Labor model automation (triggered by demand drivers or actual data updates)		Lose access to all of Business insights. If you downgrade, data will still appear, but you lose the ability to create custom metrics.
Time & Attendance
Biometrics (face unlock on kiosk)		Face unlock option removed from kiosk.
Timesheet custom fields	CA & FWW only, view only	Can't add or edit new custom field but can delete existing custom fields Special rules for Award-related custom fields: Can always edit award-related custom field Can't delete award-related custom field
Timesheet auto approvals when scheduled		Auto time-approve timesheets set to "Never". Automatically round timesheets turned off.
Pay & Compliance Tools
Pay comparison report (Better off overall test)		Report will be hidden
Pay Rate Builder Set up classifications within pay rate Automate pay increase based on Age Automate pay increase based on Tenure	But available in AU if customer is subscribed to Payroll add-on	Can't customise existing award configuration and can't add a new one. The configured awards will stay and they will be able to continue to use them.
Advanced customizations
Custom people fields		Can't add or edit new custom field, but you can delete existing custom fields.

If you're still deciding which of the new Deputy base plans is right for you, you may like to visit our Moving from Premium to Core guide, or compare the full list of features in our Pricing plans article.

Helpful resources

Downgrading from Pro to Core

Pro → Core

Downgrading from Core to Lite

Core → Lite

Helpful resources

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