What happens if I downgrade my Deputy plan?
| Note: From October 1st, 2026, we introduced updated plans that better reflect how our customers use Deputy: Lite, Core, and Pro. If you're an existing customer, look out for an email with all the details you’ll need. Learn more about the new plans and what this change means for you. |
Note: You'll need to be a System Administrator to change your Deputy plan. If you're currently on an annual subscription, check your eligibility to switch plans first.
Downgrading from Pro to Core
To keep using Analytics+ and Messaging+, you'll first need to change your Deputy base plan, then subscribe to Analytics+ and subscribe to Messaging+ add-ons individually via the Subscriptions page on once.deputy.com.
Click the + icon to see how individual features are affected when you downgrade from Pro to Core.
Pro → Core
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Note: This table only lists the features that vary between Pro and Core. You can find the complete feature list for Lite, Core and Pro in our detailed Pricing plans article.
Feature |
Core |
Pro |
Changes to access and functionality when you downgrade |
|---|---|---|---|
| Reporting & Analytics | |||
Premium pre-built reports |
Available as Analytics+ add-on |
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Lose access |
Report builder |
Available as Analytics+ add-on |
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Lose access |
Alerts |
Available as Analytics+ add-on |
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Lose access |
Private / Shareable reports |
Available as Analytics+ add-on |
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Lose access |
Schedule emails |
Available as Analytics+ add-on |
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Lose access |
Communications | |||
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Messaging tools Editing & deleting Sent confirmations, read receipts, scheduled messages Pinning Polls Shift status indicators |
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Lose access |
Custom groups / channels |
Available as Messaging+ add-on |
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Lose access |
Moderation tools |
Available as Messaging+ add-on |
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Lose access |
Pay & Compliance Tools | |||
Pay by Location / Pay Center |
Can continue to use, but can't add or edit existing set up. |
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Advanced customizations | |||
Custom roles / permissions |
Can continue to use, but can't add or edit custom roles / permissions. |
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Custom terms |
Can continue to use, but can't add or edit custom terms. |
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Location hierarchy |
Can continue to use, but can't add or edit location hierarchy |
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Security | |||
SSO |
SSO deactivated. |
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Audit logs |
Lose access to audit logs. |
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Downgrading from Core to Lite
For most customers, the Core plan is the best fit and matches how they already use Deputy. If you've recently migrated from Premium to Core, you’ll keep all your existing features, plus gain access to some new ones.
If you move from Core to Lite, you’ll lose access to some key features, including:
- Multi-location view
- Fair Workweek
- Auto-fill on schedule
- Custom shift & timesheet fields
- Business insights, budgets and labor forecast
Core → Lite
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Note: This table only lists the features that vary between Core and Lite. You can find the complete feature list for Lite, Core and Pro in our detailed Pricing plans article.
Feature |
Lite |
Core |
Changes to access and functionality when you downgrade |
|---|---|---|---|
Scheduling | |||
Multi-Location view |
Can select only 1 location at a time in Scheduling tab. |
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Micro-scheduling |
Keeps past micro-scheduled shifts. Can’t add new area within a shift, but you can edit or delete them. |
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Fair Work Week (US only) Agreed hours consent Scheduling consent (variation of hours) |
Consent setting is set to "None" so the system won’t trigger any consent for RWH’s and for schedules All pending consent should be force accepted / overridden. |
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Auto-scheduling Auto-fill empty shifts Auto-fill regular working hours Auto staff coverage builder |
Shifts already auto-scheduled will stay, but you can't auto-schedule future shifts. |
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Custom shift fields |
Can't add or edit new custom fields, but you can delete existing custom fields. Special rule for Award related custom field:
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Business Insights Auto forecast required staff Budgets & targets Custom metrics Labor modeling (variable & fixed work) Labor model automation (triggered by demand drivers or actual data updates) |
Lose access to all of Business insights. If you downgrade, data will still appear, but you lose the ability to create custom metrics. |
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Time & Attendance | |||
Biometrics (face unlock on kiosk) |
Face unlock option removed from kiosk. |
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Timesheet custom fields |
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Can't add or edit new custom field but can delete existing custom fields Special rules for Award-related custom fields:
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Timesheet auto approvals when scheduled |
Auto time-approve timesheets set to "Never". Automatically round timesheets turned off. |
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Pay & Compliance Tools | |||
Pay comparison report (Better off overall test) |
Report will be hidden |
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Pay Rate Builder Set up classifications within pay rate Automate pay increase based on Age Automate pay increase based on Tenure |
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Can't customise existing award configuration and can't add a new one. The configured awards will stay and they will be able to continue to use them. |
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Advanced customizations | |||
Custom people fields |
Can't add or edit new custom field, but you can delete existing custom fields. |
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If you're still deciding which of the new Deputy base plans is right for you, you may like to visit our Moving from Premium to Core guide, or compare the full list of features in our Pricing plans article.
Changes to plans with an All-in-One bundle
Plan with an All-in-One bundle → Plan without an All-in-One bundle
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If you discontinue or don't renew an All-in-One bundle, Deputy HR and Deputy Payroll (AU) will no longer be included in your plan. You can still purchase these add-ons individually, but you won't get access to the 15% discount.
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Messaging+ |
Analytics+ |
|---|---|---|---|---|
| Lite + All-in-One | ||||
| Lite | ||||
| Core + All-in-One | ||||
| Core | ||||
| Pro + All-in-One | ||||
| Pro |
Key: Included in your plan |
Not included (available to purchase separately)
All-in-One bundle → Cancelling Deputy HR
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If you have an All‑in‑One bundle and cancel Deputy HR, this is treated the same as cancelling an individual add-on.
Note: When you cancel Deputy HR, your All-in-One bundle will end. Deputy Payroll (AU) will remain active as a standalone add-on at its standard price, so you will no longer receive the 15% All-in-One bundle discount.
Monthly subscription for Deputy HR
- receive an invoice for the HR subscription charges for that full month in which you cancel
- retain access to full Deputy HR functionality until the end of that month
However, at the end of that month:
- you will lose access to view, update or download documents uploaded during the time you were subscribed to Deputy HR
- you will lose access to new hire onboarding forms completed during the time you were subscribed to Deputy HR but you can delete previously uploaded documents.
- you can no longer access Deputy Hire. Therefore, you can no longer create new job listings or manage existing job listings. The Careers page will no longer be available for your Deputy account.
- team members you onboarded to Deputy using Deputy HR will still maintain an employee profile in Deputy (unless you choose to archive or delete them)
- if you resubscribe to Deputy HR at a later date you will regain access to onboarding templates you created, employee documents previously uploaded and job listings previously created and applied for.
Annual subscription for Deputy HR
If you're on an Annual Paid Monthly subscription, you can cancel at anytime, but you’ll need to pay the remaining balance for your subscription term.
If you're on an Annual Paid Upfront subscription, you can cancel anytime, but no refunds are provided for the unused portion.
IMPORTANT: Once you cancel your Annual HR subscription, the following applies immediately at cancellation:
- you will lose access to view, update or download documents uploaded during the time you were subscribed to Deputy HR
- you will lose access to new hire onboarding forms completed during the time you were subscribed to Deputy HR but you can delete previously uploaded documents.
- you can no longer access Deputy Hire. Therefore, you can no longer create new job listings or manage existing job listings. The Careers page will no longer be available for your Deputy account.
- team members you onboarded to Deputy using Deputy HR will still maintain an employee profile in Deputy (unless you choose to archive or delete them)
- if you resubscribe to Deputy HR at a later date you will regain access to onboarding templates you created, employee documents previously uploaded and job listings previously created and applied for.
| How functionality changes when you cancel Deputy HR | |
| Hire |
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| New hire onboarding |
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| Document management |
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| Team engagement |
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Excludes Australia and Deputy Payroll (AU) |
See Leave Management for more information. |
All-in-One bundle → Cancelling Deputy Payroll (AU)
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If you have an All‑in‑One bundle and cancel Deputy Payroll (AU), this is treated the same as cancelling an individual add-on.
Note: When you cancel Deputy Payroll (AU), your All-in-One bundle will end. Deputy HR will remain active as a standalone add-on at its standard price, so you will no longer receive the 15% All-in-One bundle discount.
Monthly subscription for Deputy Payroll
If you have cancelled your Deputy Payroll monthly subscription after the 1st of the month, you will:
- receive an invoice for the Payroll subscription charges for that full month in which you cancel
- retain access to full Deputy Payroll functionality until the end of that month
However, at the end of that month:
- you will lose access to all Deputy Payroll features including Superannuation and Reports
- you can still access your employees' historical payslips via their employee profile
- your employees will still have access to their historical payslips via the Deputy app (as long as your Deputy account remains active).
Annual subscription for Deputy Payroll
If you're on an Annual Paid Monthly subscription, you can cancel at anytime, but you’ll need to pay the remaining balance for your subscription term.
If you're on an Annual Paid Upfront subscription, you can cancel anytime, but no refunds are provided for the unused portion.
IMPORTANT: Once you cancel your Annual Payroll subscription, the following applies immediately at cancellation:
- you will lose access to all Deputy Payroll features including Superannuation and Reports
- you can still access your employees' historical payslips via their employee profile
- your employees will still have access to their historical payslips via the Deputy app (as long as your Deputy account remains active).
How funtionality changes when you cancel Deputy Payroll (AU) | |
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