| Note: From October 1st, 2025, we introduced new plans that better reflect how our customers use Deputy: Lite, Core, and Pro. If you're an existing customer, look out for an email with all the details you’ll need. Learn more about the new plans and what this change means for you. |
If you have subscribed to Deputy via a third-party provider such as the Apple app store or Xero and your Deputy plan is being billed by that provider, you will find that you are unable to then subscribe to Deputy HR as an add-on subscription.
When you try to subscribe to Deputy HR through Deputy you will receive an error as shown below.
For Apple subscriptions:
You will need to switch to a Deputy subscriptions, follow these instructions on How to switch your subscription from Apple to Deputy? before subscribing to Deputy HR.
For Xero/Other third-party subscriptions:
To resolve this error and successfully subscribe to Deputy HR, you will need to cancel your subscription with the third-party provider and subscribe to your Deputy plan directly with Deputy. You will not lose any data or access to Deputy while switching over the billing.
Please follow the below instructions
- Managing Deputy plans billed through Xero marketplace
- For all other third-party providers, please submit a ticket with Deputy Support and let us know that you would like to subscribe with Deputy directly so you can access Deputy HR.