This article will take you through the steps to cancel your Deputy subscription and will cover:

• Before you start
• How to cancel your subscription
  • Monthly plans
  • Annual plan
  • Deputy HR

Note: This article does not apply to those subscribed to a Deputy Enterprise plan. In order to cancel an Enterprise subscription, please send a request to csm@deputy.com.

To cancel your subscription you will need to:

• be a System Administrator for the business you want to cancel
• login via Deputy's web application to once.deputy.com
• make copies of historical data in your account using Deputy's exporter if required.
• download any documents that were uploaded to Deputy as files (for example in news posts or training records) that you wish to have access to after your subscription ends.

Please also note that for billing purposes:

• you can cancel your pre-paid annual subscription before your 12-month plan expires but no refunds for the remaining months will be given in this instance.
• you can cancel your monthly Deputy plan at any time throughout the month and a final monthly invoice will be produced and charged to the payment method on file when you cancel.

2. Locate the business that is on a monthly plan that you would like to cancel and select Settings.

3. Select the Plan tab on the left-hand side. Scroll down to the bottom of the page and click on Cancel subscription.

Tip: Don't have a Plan tab in your account? Read more.

4. Please read the list of features you will lose access to when cancelling and select a reason for cancelling then click Cancel subscription.

Note: A final invoice for the month will be produced and charged to the payment method on file when you cancel and you will lose access to your Deputy subscription once you click Cancel subscription.

Annual Plans

You can cancel an annual subscription at any time but no refunds will be given for the unused portion and you will lose access to your account as soon as the cancellation has been completed.

1. Select Account Overview from the drop-down menu under your name.

2. Locate the business that is on an annual plan that you would like to cancel and select Settings.

3. Select Plan from the left-hand side menu. You can see your expiry date is noted under Subscription ends.  click Cancel your Deputy Subscription.

Tip: Don't have a Plan tab in your account? Read more.

4. You will be presented with a list of what information and functionalities you will lose access to after cancelling your account. You can complete the optional questions and then select Cancel subscription.

Once you have cancelled your subscription you will lose access to your account shown on the Plan tab, please ensure you have already downloaded all required information before you cancel.

As you have prepaid for an annual subscription, no refunds will be issued for the remaining weeks or months, if you cancel your pre-paid annual subscription before your 12 month plan expires.

Deputy HR

If you have subscribed to Deputy's add-on HR subscription System Administrators can cancel that subscription independently of their Deputy plan subscription.

• receive an invoice for the HR subscription charges for that full month in which you cancel
• retain access to full Deputy HR functionality until the end of that month

However at the end of that month:

• you will lose access to view, update or download documents uploaded during the time you were subscribed to Deputy HR
• you will lose access to new hire onboarding forms completed during the time you were subscribed to Deputy HR but you can delete previously uploaded documents.
• you can no longer access Deputy Hire. Therefore you can no longer create new job listings or manage existing job listings. The Careers page will no longer be available for your Deputy account.

To cancel your HR subscription: