Note: From October 1st, we're introducing new plans that better reflect how our customers use Deputy: Lite, Core, and Pro. If you're an existing customer, look out for an email soon with all the details you’ll need. Learn more about the new plans and what this change means for you .

What is Deputy Messaging+?

Messaging+ is Deputy’s premium messaging add-on, giving teams access to advanced communication features like message pinning, read receipts, polls, extended media storage and role-based permission controls.

What is the cost of Deputy Messaging+?

Subscription Fee:

If you’re on a Pro plan, the Messaging+ add-on is already included at no extra cost.

For all Deputy plans (except Pro and Flexi), you can subscribe to Deputy Messaging+ for an additional cost of:

Currency	Month-to-Month (M2M) cost per user *excl. all applicable taxes
AUD	$2.75
USD	$1.95
GBP	£1.40

For Deputy Flexi plans, you can subscribe to Messaging+ for an additional cost of:

Currency	per active user per week *excl. all applicable taxes	per inactive user per week *excl. all applicable taxes
AUD	$1.00	$0.10
USD	$0.75	$0.05
GBP	£0.50	£0.05

How do I subscribe to Deputy Messaging+?

You can subscribe to Messaging+ at any time via in-app self-serve at once.deputy.com, or speak to your Deputy sales contact or Customer Success Manager.

Problems subscribing to Deputy Messaging+?

Deputy users who sign up for Deputy Messaging+ via a third-party marketplace such as the Apple App store or Xero marketplace will be offered a free Messaging+ trial.

At the conclusion of the Deputy Messaging+ trial period, you will not be able to sign up for Messaging+ while still subscribed to Deputy via the Apple app store.

You may receive error messages such as "Try again" or "You are not eligible to subscribe to this add-on product" when attempting to subscribe.

To subscribe to Deputy you will need to cancel your subscription via the Apple App store or Xero marketplace to manage the subscription directly with Deputy. You will then be able to subscribe to Messaging+.

How do I cancel my Deputy Messaging+ subscription?

System Administrators can manage and cancel subscriptions independently of their Deputy base plan subscription.

If you cancel your Messaging+ subscription, you will:

receive an invoice for the Messaging+ subscription charges for that full month in which you cancel
lose access to Messaging+ features, including:
- the ability to create group chats with unlimited users
- role-based permissions
- advanced features like polls, pinning messages voice recordings and read receipts
- unrestricted access to message history

To cancel your Messaging+ subscription:

2. Log into once.deputy.com, find the business you would like to cancel Deputy Messaging+ for, and select Settings.

3. Select Subscriptions on the left-hand side menu, then click Cancel Messaging+.

Don't have a Subscriptions tab in your account? Read more.

4. You'll receive a warning that you are about to cancel your Messaging+ subscription and a summary of features you'll lose access to. Click Cancel subscription to proceed.