If you find yourself not able to access Deputy try these troubleshooting steps.
Note: not all organisations will enable permission for their team to log into Deputy using every system discussed below.
Have you been invited to join a company on Deputy?
You need an invitation to join Deputy to be able to log in.
Forgotten username or email?
You will need to log in to Deputy with the same email address your manager sent the Deputy invitation to. Confirm the email address used with your manager.
If you have forgotten your password you can reset it yourself.
If you don't have the ability to receive a reset password email contact your manager who can help reset your password.
Locked out of two-factor authentication?
If you have enabled two-factor authentication (2FA) on your Deputy account but are unable to log in due to issues with your authenticator please contact your manager who can disable 2FA so that you can log into your account.
Forgotten your PIN for the Deputy Kiosk for iPad or Android Timeclock?
If you have forgotten your PIN you can:
- request it to be sent to you via email or SMS
- change it
- clock in without it but have your photo captured on your timesheet to demonstrate the correct person is clocking in
Touchless clock in isn't working for the Deputy Kiosk for iPad or Android Timeclock?
Check whether these issues are a factor from stopping you accessing Deputy with facial recognition:
- Do you have a suitable photo of yourself uploaded to your Deputy profile?
- Does your organisation allow Touchless clock in?
- Is your Kiosk connected to the internet? Touchless clock-in will not work when the Kiosk is in offline mode.
If you are unable to access Deputy Kiosk for iPad or Android Timeclock using facial recognition then please login with your PIN.
Problems logging into the Deputy mobile apps
Try logging into Deputy from your web browser on your phone to see if the issue is related to your log in details or the app itself.
Single Sign-on (SSO) issues
If your organisation has enabled SSO in your Deputy account please contact your organisation's administrators with any Deputy sign-in problems.
Check the status of Deputy
You can check to see if there are any system-wide issues with Deputy in real-time that might prevent you from logging in.