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Billing and payment

Lisa Kirby
  • Updated

Please note you must be a System Administrator in your Deputy account to make any billing information changes.

This guide includes:

Note: For US customers please note that businesses located in Texas and Massachusetts are subject to local state tax laws, which is reflected in your Deputy invoice.

Enter your payment and billing details

1. Log in to your account at once.deputy.com

2. From the businesses list, click Settings for the business you would like to add billing details for.

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3. Select Billing and then Add Payment Details.

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4. In the next screen select a tab to pay via:

Credit Card

Enter your name and address for billing details then your credit card details to make payment.

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Note: If you are located in the UK and paying with your credit card, you will be prompted with an additional verification step from your card issuer. An example is shown below:

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Direct Debit

To pay via direct debit from your bank account, click on Direct Debit, enter your name and billing address and click Next.

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Then enter the relevant bank details according to your geographical region:

USA

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Australia

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UK

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PayPal

If you select PayPal you will be redirected to sign into your PayPal account to make the payment.

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Once the payment information has been entered and saved it will be displayed on the Billing Overview page.

Update your credit card

Note for UK Visa card customers only: (Effective 1 February 2023) Improved Visa security processes in the UK require you to re-enter your Visa card details in Deputy. Please follow the instructions below.

If you need to update a credit card used for billing, please follow these steps:

1. Log in to your account at once.deputy.com

2. From the businesses list, click Settings for the business you would like to change the billing details for.

once_System_Administrator.png 3. Select Billing then Edit Payment details. Web_template_-_2023-01-04T120713.753.png

 4. You will see the existing (redacted) details for the credit card currently in use displayed. If you wish to change this credit card to a different card enter your new credit card details and click Submit.

If valid, these new credit card details will now be used for ongoing payments in your Deputy account.

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Updating your invoice email details

You can change the address where your Deputy invoices are emailed to.

1. Log in to your account at once.deputy.com

2. From the businesses list, click Billing next to the corresponding business you would like to change the invoice email details for.

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3. Click Edit Billing Contact.

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A pop-up box will appear.

4. At the bottom, there is a field to enter an email, which will receive your Deputy invoices.

5. Click Save when you are satisfied with the changes.

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Removing an email address for invoices from the system

There may be an instance in your company where the original business owner has left the business, but their email address is still the primary billing address in Deputy.

To remove the email address for invoices:

  1. Add the new email address as described above.

  2. Capture a screenshot of the Billing page (which will display the old email address and the new one),

  3. Email the screenshot to sales-finance@deputy.com, explaining that you would like to remove the original address from the list.

Retrieving historical invoices

To view previous invoices:

1. If you are already logged in to your workplace account, click on the Billing option under your profile.

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Otherwise log in to your account at once.deputy.com and click either Billing or Settings in your business list for the corresponding business you would like to check.

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3. Click the Invoices tab and click View Invoice to download a PDF of your invoice.

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Reviewing SMS charges

To view SMS charges:

1. Click either Billing or Settings in your business list for the corresponding business you would like to check.

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2. Click the Invoices tab and click View Invoice drop-down box and click Usage/SMS CSV.

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SMS will appear on your invoice as SMS Charges. This includes information including quantity, unit price and total price.

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As a System Administrator, you can block all SMS notifications being sent from your Deputy account to avoid SMS charges if required.

For more information read SMS Notifications.

Renew your annual plan

System Administrators have the option to add 12 additional months to their annual subscription at any time. If you do not renew your annual subscription before it expires you will revert to an annual plan. 

Read Renew your Annual plan for more assistance.

Note: you can cancel your annual subscription before your 12 month plan expires but no refunds for the remaining months will be given in this instance.

You may be also interested in reading:

If you have any questions please contact Support.

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