- Why can't I request documents from my team member?
- Why is the document missing expiry?
- Why is the document type greyed out when I try to upload a file to my employee profile?
- How do I delete a document type?
- Can I use Deputy HR to store documents for team members in my organisation who are not currently using Deputy for scheduling and or timesheets?
- Can employees see the documents they have previously uploaded to Deputy?
- Will inactive team members still receive document expiry notifications if I'm using a Deputy Flexi plan?
- What happens to a team member's documents if the team member is archived or deleted?
- Can I set up a signature template where the manager signs the form after the employee signs it?
Why can't I request documents from my team member?
Team member has not created an account with Deputy yet
The Request document button is disabled or greyed out if the team member has not yet created an account in Deputy.
Team members who have the Not invited or Invited status on the People tab and have not yet created a login with Deputy can not be sent requests to upload Documents.
This ensures that only the team member can log in and upload documents, preventing anyone else from doing it on their behalf.
Onboarding not approved
If you have a team member where new hire onboarding has been sent but not approved by the manager then you can not request any new documents from that team member's profile until onboarding has been approved.
Why is the document missing expiry?
You may notice some documents have 'missing expiry.' There could be a few reasons this might occur:
1. If a document type has previously been set up without the requirement for an expiry date but the expiry setting is enabled at a later date then the previously uploaded documents may show "missing expiry". Managers can update the expiry themselves for these documents or request an update from the team member.
2. An expiry field is added by default for some documents that are automatically requested as part of the onboarding packet:
- Passport - expiry is required
- Supporting document (right to work) - you have the option to enter an expiry.
To add an expiry, click to view the document.
Click on the three dots icon on the top right of the screen and select Update.
Enter the expiry date and click Save.
Why is the document type greyed out when I try to upload a file to my employee profile?
When managers are manually uploading documents to the employee's profile they will find that the document type list will be populated with the document types that have already been set up in the Deputy account.
If a file for a document type has already been uploaded then that document type will be shown greyed out in the list and can not be selected.
This is because you can only upload one file for each document type per team member.
How do I delete a document type?
System Administrators can delete a document type created in error by going to Business settings and clicking on the People tab then Manage Document types.
Note: Deleting a document type will also delete all previously collected doc types from each employee's profile.
Click on the red trash can icon that appears when you hover over the document name in the list.
Note: You can not edit nor delete any Document type that appears in this list with the Onboarding label as it is used in new hire onboarding.
Can I use Deputy HR to store documents for team members in our organisation who are not currently using Deputy for scheduling and/or timesheets?
No, you can only store documents for team members that have been added to your Deputy account as an active user as part of our regular Deputy plans.
Can employees see the documents they have previously uploaded to Deputy?
It depends on what type of document it is:
For uploaded documents
If an employee has been requested to upload a document they will not be able to view or access it later within Deputy. Only managers can view these documents in the employee's profile in Deputy.
Employees can upload new documents when sent a request by the manager or if they are prompted to upload one due to an expired document reminder.
For signed documents
If an employee has been requested to sign and submit a document to Deputy they will receive an email link to download a copy of the signed document. They can not, however, view these documents within Deputy themselves. Only managers can view these documents in the employee's profile in Deputy.
Will inactive team members still receive document expiry notifications if I'm using a Deputy Flexi plan?
Yes, if you are using a Deputy Flexi plan and subscribed to Deputy HR then all inactive team members will still receive document expiry notifications.
What happens to a team member's documents if the team member is archived or deleted?
When a team member is archived the team member's documents are still stored in Deputy and will be available again, if the team member is unarchived.
If a team member is deleted then their documents will be deleted as well and this is not reversible.
Can I set up a signature template where the manager signs the form after the employee signs it?
Managers can create a template where the employer has a signature inserted into the document as a fixed option which the employee then signs and returns however we currently do not have the option for the manager to sign the document after the employee has signed it.
If the option for multi-party signatures is something you would like to see in Deputy please complete our feedback form to let us know.