Troubleshooting MYOB

When the company file was created, a user called "Administrator" was automatically created. This account was not automatically assigned a password when created.

To fix this error message, you will need to set a password for the Administrator in MYOB. 

As the account file "Administrator", start AccountRight and open your company file.

At the top of the page, under the Setup drop-down menu select User Access then select the Administrator account.

For online files only: If you have selected this option, the user will sign on with a my.MYOB account. Click Set an offline password.

Now type your new password in the Password and Confirm Password fields.

Please note: User passwords can’t be recovered. If you forget the password of your account, you’ll need to get another administrator to set a new password for you. This is done in the Setup > User Access window. See To reset a user's company file password.

If your file only has one administrator account, and you’ve forgotten its password, MYOB can reset the password over the phone (a fee will apply). If your file is not online, you’ll need to send it to MYOB to have the password reset. For more information about MYOB's Password Recovery service, visit the MYOB website (Australia | New Zealand).

Now click Save.

If more than one person will be accessing your company file, you will need to set them up as a user and specify their access restrictions for the file.

Your credentials were incorrect when connecting to MYOB Business

The first time you connect your Deputy location to MYOB you will be asked to log into MYOB with the email and password you use to access MYOB. If you are not able to connect at this stage, please ensure your MYOB login has the necessary administrator access in MYOB and you are trying to connect to a version of MYOB that Deputy's integration supports.

Once you have successfully entered your MYOB login email and password you will need to authorise Deputy to access your account. The company name in MYOB should be displayed and you will need to type the word "Administrator" and then leave MYOB password file blank and click save.

If you do not enter these details then you will get the following error.

Why can't I connect Deputy to my MYOB AR account?

• Have you put the MYOB account online?

• Do you have administrator access to MYOB AR? User permissions can be managed in MYOB under Setup > User access

   

Export failed: Error 400 maximum allowed characters for description is 31

When exporting timesheets from Deputy to MYOB Buinsess or Account Right Live an Export failed 400 error is generated.

Edit the pay rate export code to be 31 characters or less (including spaces) as explained here.

Why?

Export failed: Common rules string no leading spaces, error 400/1022

This error occurs when exporting timesheets from Deputy to MYOB.

Remove any leading spaces within the timesheet export codes, click Save and export the timesheets again.

Employee does not exist in MYOB

When exporting timesheets you get the error that an employee was not found in MYOB.

Check the employee is set up in both Deputy and MYOB with identical details including these fields:

• Payroll ID (in Deputy) and Employee number or Card ID (in MYOB depending on your MYOB version) must match
• First Name
• Last Name (in Deputy) Family or Surname (in MYOB)
• Email address

Note: If your employee uses their middle name, please place that name in the same text box in both Deputy and MYOB.

Also, ensure they are designated as employees in their Card Information and that they are an 'Individual' not a 'Company'.

Export Failed: ERROR Invalid token or Access denied