How do I read my employees' direct messages?
You can view/read your direct messages via the News Feed if an employee has sent you a direct message. You will receive a notification, and once you navigate to the news feed in Deputy you will be able to view the message and respond.
System admins can not view direct messages that have been sent between other employees.
Can system admins read all direct messages?
Direct messages can only be read by the people to who the messages have been sent to. System admins can not view direct messages that have been sent between employees.
How do I disable the News feed?
I don't seem to be receiving notifications for News Feed posts?
If you are not receiving any email notifications on the Deputy web platform, you can go into your Deputy profile and re-subscribe to email notifications.
Click on your Account Overview from the right-hand side drop-down menu.
In the Account Overview, under the Profile tab, you can click on the link to re-subscribe to emails notifications.
On mobile platforms within your settings, locate the Deputy app and from here ensure that the app is given the appropriate permissions to display notifications.
If the issue still persists please contact one of our friendly support staff who will be able to assist you further.
How can I customize the order of the posts in the News Feed?
Currently, there is no option to customise the order the news feed posts. However, you are able to filter the view of the posts by:
Important Posts (those marked as requiring confirmation)
Your Posts (those that you created).
Posts in a specific location by selecting that location on the left.
Why is X employee not receiving Y news post?
One of the reasons that an employee is not receiving a news post is because either they have not been included in the list of recipients or they are not in the area to which the news feed message as posted.
How will my employees know I've posted a message for them?
New posts will appear on Deputy's News Feed page. However, employees using the Deputy mobile app will also be informed they have a news feed post to read as it will display as a push notification on their device as soon as you post the message. They can touch on this notification to read the message, confirm and comment to reply.
How can I see which employees have read my message?
Who can create a post that requires confirmation from the receiver that they have read it?
Only users with higher level user access may request confirmation from those below them in the hierarchy that the message has been read.
How do I stop team members from being able to comment on my post?
There are two ways to do this: