How do I read my employees' direct messages?
You can view/read your direct messages via the News Feed if an employee has sent you a direct message. You will receive a notification, and once you navigate to the news feed in Deputy you will be able to view the message and respond.
System admins can not view direct messages that have been sent between other employees.
Can system admins read all direct messages?
Direct messages can only be read by the people to whom the messages have been sent to. System admins can not view direct messages where they are not one of the recipients of the message.
How do I disable the News feed?
System administrators have the ability to disable the permission to post and/or comment by access level groups.
I don't seem to be receiving notifications for News Feed posts?
If you are not receiving any email notifications on the Deputy web platform, you can go into your Deputy profile and re-subscribe to email notifications.
Click on your Account Overview from the right-hand side drop-down menu.
In the Account Overview, under the Profile tab, you can click on the link to re-subscribe to emails notifications.
On mobile platforms within your settings, locate the Deputy app and from here ensure that the app is given the appropriate permissions to display notifications.
If the issue still persists please contact one of our friendly support staff who will be able to assist you further.
How can I customize the order of the posts in the News Feed?
News feed posts are ordered by important posts first (posts that require your confirmation), then ordered by the date they are posted.
Currently, there is no option to customise the order the news feed posts. However, you are able to filter the view of the posts by:
- All Posts
- Important Posts (those marked as requiring confirmation)
- Your Posts (those that you created).
- Posts in a specific location by selecting that location on the left.
Why is X employee not receiving Y news post?
One of the reasons that an employee is not receiving a news feed post is because either they have not been included in the list of recipients or they are not a member of the location to which the news feed message was posted.
How will my employees know I've posted a message for them?
New posts will appear on Deputy's News Feed page. However, employees using the Deputy mobile app will also be informed they have a news feed post to read as it will display as a push notification on their device as soon as you post the message. They can tap on this notification to read the message, confirm and comment to reply.
How can I see which employees have read my message?
If you turn on the "require confirmation" feature when creating a post then you are able to view a list of which team members have viewed and confirmed your message and which ones have not.
Who can create a post that requires confirmation from the receiver that they have read it?
Users with the access level of System Administrator or Location Manager may request confirmation from anyone who received their post. Users with Supervisor access level may only request confirmation from team members with Employee access level. Users with an Employee access level are not able to make posts that require the confirmation of others.
Who can see who has confirmed that they've read a message?
System Administrators can view who has confirmed they've read a post on all posts they have permission to view.
Location Managers and Supervisors can only see who has confirmed they've read a post on only the posts they have created. They are unable to view read confirmation lists on posts created by other users
Employees are unable to view any confirmation lists about who has read a post.
How do I stop team members from being able to comment on my post?
There are two ways to do this:
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System Administrators can disable specific user access level groups of team members from commenting on News Feed posts in Business Settings.
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The author of the post also has the option to not allow comments for that specific post. The author can deselect the Allow Comments check box when they create the post.
For more information read News Feed and Posts