| Note: From October 1st, we're introducing new plans that better reflect how our customers use Deputy: Lite, Core, and Pro. If you're an existing customer, look out for an email soon with all the details you’ll need. Learn more about the new plans and what this change means for you. |
If you require assistance from our Support team you may be requested to allow our team access to your Deputy account.
Note that while anyone can enable temporary support access (Steps 1 and 2 below), only System Administrators have the ability to enable this functionality to be accessible within their organization's account (Step 3 and 4 below).
Toggle on Support access
1. Log into the Deputy website can click on the ? icon at the bottom right of any screen in Deputy and select Allow support access.
2. Toggle on Enable Support Access, select when you'd like it to turn off, then click Save.
Note: it is recommended to enable support access indefinitely when reaching out for help. This way, our team can take the time necessary to provide support without having to ask you to enable it again. When you're done receiving support, you can disable support access again using this toggle accordingly.
Enable Support access (System Administrators only)
3. If the Support Access button does not appear as described above, your System Administrator may need to first enable this setting in Business settings.
4. From the General tab, toggle ON "Allow team members to enable remote support access for their account" and click Save.
| Note: Business Settings has a new look. These updates are being gradually rolled out and will soon be available in all Deputy accounts. |
| Business Settings (classic) | Business Settings |
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