Fix clock-in and timesheet issues
Use this guide to troubleshoot common clock-in, timesheet, approval, and export issues.
In this guide:
- Fix clock-in device issues
- Fix mobile clock-in, location, and geofence issues
- Fix timesheet creation or visibility issues
- Fix timesheet approval or export issues
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Related topics
Fix clock-in device issues
Read this article for help with Kiosk or Time Clock login and device issues.
- Reset the Deputy Kiosk for iPad
- How to reset the Deputy Time Clock for Android
- Deputy Kiosk/Time Clock Login FAQs (where Face Unlock is not available)
Fix mobile clock-in, location, and geofence issues
Read this article for information about location capture when team members clock in or clock out using the Deputy mobile app.
Fix timesheet creation or visibility issues
Read these articles for timesheets that are missing or cannot be displayed.
- Why is there no timesheet displayed when I click View timesheet from a locked shift in the Schedule?
- Fixing a “Timesheet must have an employment agreement” error in Timesheets
Fix timesheet approval or export issues
Read these articles when you need help with timesheet permissions, approval, or export workflows.