Use this guide to troubleshoot common clock-in, timesheet, approval, and export issues. 

In this guide:

• Fix clock-in device issues
• Fix mobile clock-in, location, and geofence issues
• Fix timesheet creation or visibility issues
• Fix timesheet approval or export issues
• Related topics
   

Fix clock-in device issues

Read this article for help with Kiosk or Time Clock login and device issues.

• Reset the Deputy Kiosk for iPad
• How to reset the Deputy Time Clock for Android
• Deputy Kiosk/Time Clock Login FAQs (where Face Unlock is not available)

Fix mobile clock-in, location, and geofence issues

Read this article for information about location capture when team members clock in or clock out using the Deputy mobile app.

• What data and location information does the Deputy mobile app access?

Fix timesheet creation or visibility issues

Read these articles for timesheets that are missing or cannot be displayed.

• Why is there no timesheet displayed when I click View timesheet from a locked shift in the Schedule?
• Fixing a “Timesheet must have an employment agreement” error in Timesheets

Fix timesheet approval or export issues

Read these articles when you need help with timesheet permissions, approval, or export workflows.

• Timesheet management permissions
• Exporting timesheets from Deputy > FAQs troubleshooting section

Related topics

• Set up clock-in methods and devices
• Set up timesheet settings and permissions
• Review, edit and approve timesheets
• Export timesheets