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IMPORTANT NOTICE
Information provided by Deputy is intended for general guidance purposes only and is not a substitute for professional legal or financial advice. Deputy does not accept liability for actions taken based on this information. |
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Important note: This article provides an early look at the upcoming Payday Super changes in Deputy Payroll (AU), effective 1 July 2026. Some features and functionality may change prior to the Payday Super launch as we continue testing and development. We'll update this article as additional information becomes available. |
This article explains how to track the status of your super submissions in Deputy Payroll (AU) and how to resolve common submission errors.
Before you read
- Target audience: This article is for System Administrators, Payroll Administrators, Payroll Managers, and users responsible for managing payroll.
- Plan restrictions: This information is relevant to Australian customers using Deputy Payroll (AU).
This article covers
- Where to view status updates for super submissions
- View status from the Pay runs page
- View status from the Superannuation page
- How to resolve super submission errors
Where to view status updates for super submissions
After you submit a super contribution in Deputy Payroll, you can track its progress from either the Pay runs page or the Superannuation page.
View status from the Pay runs page
The Pay runs page provides visibility into superannuation contributions within each pay run, allowing you to review calculated super amounts alongside employee wages and payroll data before and after processing.
1. Open Payroll and navigate to Pay runs.
2. Locate the relevant pay run.
3. Go to the Super column to view the current status of the superannuation submission associated with that pay run.
4. Hover your cursor over the relevant Status pill to view a summary of the super submission status. The information pop-up may take 1-2 seconds to appear. It will contain an additional description for that status.
When a super submission requires action
If a pay run displays a red Super status, such as Action or Refunds, this indicates that an error has occurred with the super submission and corrective action may be required.
To view more information about the error, click View Super Logs. The logs will provide details about the issue and any steps needed to resolve it.
You'll be taken to the Pay Super step for that specific pay run. On the Process Log tab, hover over the relevant Status pill for a description of the issue and any recommended actions. The information pop-up may take 1-2 seconds to appear.
You can read more about resolving super submission errors.
If you click the three dot icon (...) next to the Status, you have the option to View Audit Report or Cancel Contribution.
Note: While the Cancel Contribution option is available, we strongly recommend against using it unless absolutely necessary. Once contribution data has been sent, there is a limited window in which a cancellation request may be successful. As processing times vary between super funds and gateways, we cannot guarantee the outcome of a cancellation request.
To review refunds that have been returned from the Super Fund to your Direct Debit account for this pay run, click the Refunds / Skipped tab.
View status from the Superannuation page
The Superannuation page is used to track what happens to those contributions after payroll is processed, including submission, payment, and processing statuses.
- Open Payroll and navigate to Superannuation.
- Check that you are viewing the correct business entity. You can select or change the business entity using the drop-down at the top of the screen.
- Go to the Status column to view the current status of the superannuation submission.
From this page, you can use the Financial Year and Status drop-down filters to narrow down the list of superannuation submissions.
- Select Successful to track contributions that have been processed successfully.
- Select Failed to view submissions that require further action.
- Select All to view all superannuation submissions.
Filter by 'Successful' super submissions
From the Superannuation page, go to the Process log section. Use the drop-downs to select the relevant financial year and choose Successful.
The table below outlines the possible statuses for successful super submissions.
| Status type | Status description | What it means | Recommended Action |
| Processed |
Super contribution data has been received. Payment has been received. Contribution has been processed. |
All of the super contributions have been processed successfully and funds allocated to the employee's member account. | No action required. The best practice is to view and download the contribution audit report for record keeping purposes. |
| Partial |
Super contribution data has been received. Payment has been received. Contribution has been processed. However there are refunds for some members. |
Some of the super contributions have been processed successfully and funds allocated to the employee's member account. Some of the contributions have been rejected by the funds and a refund returned. |
View and download the contribution audit report. In the Process log, filter the contributions by Refunded. Follow the steps shown below in How to resolve super submission errors. |
| Paid |
Super contribution data has been received. Payment has been received. Funds are being distributed. |
Both the contribution report and the funds have been received by Beam. Waiting for confirmation from funds on receipt of contributions into the members' accounts. |
Monitor for the next status of either Partial or Processed to be sure the contribution and payment has proceeded to the next step.
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| Clearing |
Super contribution data has been received. Payment has been received, waiting on payment to clear. |
The super contribution file has been received by Beam and the direct debit payment is showing up however funds are yet to clear into Beam account. | Monitor for the next status of Paid to be sure the contribution and payment has proceeded to the next step. |
| Waiting |
Super contribution data has been received Beam is waiting on funds to be received via Direct Debit. This can take up to 2 business days. |
The super contribution file has been received by Beam however the direct debit payment is not showing up yet. | Monitor for the next status of Clearing to be sure the contribution and payment has proceeded to the next step. |
| Unknown |
Super contribution data has been received. Payment has been received. Status code not found - Contact Microkeeper |
There is an issue with the processing that is unknown. | Submit a ticket to Deputy with a screenshot of the message received. |
Filter by 'Failed' super submissions
You can filter by Failed submissions to investigate potential issues and identify any required corrective actions.
From the Superannuation page, go to the Process log section. Use the drop-downs to select the relevant financial year and choose Failed.
This will show only submissions that contain error statuses. You can read more about resolving super submission errors.
How to resolve super submission errors
When processing Payday Super contributions, you may see status messages that indicate a problem with the submission, payment, or contribution. These messages help identify where the issue occurred and what action you need to take before processing the contribution again.
The table below outlines the most common Payday Super submission errors, what each status means, and the recommended action to resolve the issue.
| Error Type | Error Description | What It Means | Recommended Action |
|---|---|---|---|
| Refunded | Super contribution data has been received. Beam failed to distribute funds a refund has been supplied to your business account. Please check details and try again. |
Data: Received Payment: Refunded Contribution: n/a |
Source and update the member details from the affected employees. Ensure the member details are updated in the employee profile in Deputy Payroll Use the Manually select staff option in the Superannuation administration panel to re-submit contributions only for the corrected employees. For more details, see Steps 8-10 in Payday Super in Deputy Payroll: Start to finish |
| Dishonoured | Super contribution data has been received. Beam Direct Debit payment from your business bank account was unsuccessful. Ensure your bank details are correct and there are enough funds in your business bank account, then process this super batch again. |
Data: Received Payment: Dishonoured Contribution: n/a |
Check the bank details you have set up when configuring Beam are correct. For more details, see Complete the payment method in Configure your superannuation settings and set up a default superannuation fund. |
| Cancelled | Contribution has been cancelled. |
Data: Cancelled Payment: n/a Contribution: n/a |
No action required. The contribution batch has been cancelled. If this was done in error, you'll need to recreate and submit a new super contribution batch for the period. |
| Duplicate | This submission matches a previous submission. If you wish to override this check select Bypass when processing super. |
Data: Duplicate Payment: n/a Contribution: n/a |
If you wish to override this, select Bypass when processing super. |
| Failed | Data failed being passed to Beam. Review log to learn why. |
Data: Failed Payment: n/a Contribution: n/a |
Review log to learn why. |