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IMPORTANT NOTICE

Information provided by Deputy is intended for general guidance purposes only and is not a substitute for professional legal or financial advice. Deputy does not accept liability for actions taken based on this information.
Employers are responsible for ensuring their employees are paid correctly in line with the applicable legislation, award/s, industrial instrument/s and relevant employment agreements.
For specific issues or if you are unsure about your employee/s’ entitlements, please consult a legal, financial or employment relations specialist. Deputy does not offer advice on employment law or taxation matters, including payroll specifics.

Important note: This article provides an early look at the upcoming Payday Super changes in Deputy Payroll (AU), available 1 July 2026. Some features and functionality may change prior to the Payday Super launch as we continue testing and development.

We'll update this article as additional information becomes available.

This article answers common questions about Payday Super and the related features available in Deputy Payroll (AU).

We recommend reading Payday Super: What's changing in Deputy Payroll (AU) for an overview of the upcoming changes and how Deputy Payroll helps support Payday Super compliance.

Before you read

Target audience: This article is for System Administrators, Payroll Administrators, Payroll Managers, and users responsible for managing payroll.
Plan restrictions: This information is relevant to Australian customers using Deputy Payroll (AU).

FAQs

General Payday Super questions
Using Payday Super features in Deputy Payroll
Troubleshooting and common issues

General Payday Super questions

What is Payday Super, and when does it start?

Payday Super starts on 1 July 2026. From this date, employers will be required to pay employees’ super at the same time as wages, rather than quarterly. To learn more, see the ATO’s About Payday Super guide and check out our article on Payday Super: What’s changing in Deputy Payroll (AU).

When do I need to pay super contributions under Payday Super requirements?

Under the ATO’s Payday Super requirements, employers are generally required to ensure superannuation contributions are received by an employee's super fund within 7 business days of payday. Additional time may apply in certain circumstances, such as when an employee is newly engaged or has recently changed their super fund details.

What happens if I miss a payment or pay late?

The ATO may apply the Super Guarantee Charge (SGC) if super contributions are not received by the employee's super fund within the required timeframe. For information about your compliance obligations, refer to the ATO's About Payday Super guide.

How does Deputy Payroll help me stay compliant with the new requirements?

Deputy Payroll helps you track payroll reporting and super contribution submissions. You can monitor submission statuses, view errors, and identify rejected contributions so that you can take action when required. See a preview of the new Super status column.

Can I start paying super on payday before 1 July 2026?

Yes. Employers can choose to start paying super on payday before the mandatory commencement date. However, Deputy Payroll's Payday Super workflow applies to eligible pay runs with a pay date on or after 1 July 2026.

Do the Payday Super rules apply to casual or part-time staff?

Yes. Payday Super applies to all employees, including casual and part-time staff. Super entitlements generally should be paid on each payday, regardless of hours worked or employment type.

Using Payday Super features in Deputy Payroll

Is Deputy Payroll ready for Payday Super?

Yes. Deputy Payroll has has implemented changes to support the Payday Super requirements from 1 July 2026, and links super submissions directly to individual pay runs, making it easier to manage, track, and troubleshoot super contributions.

How does Deputy Payroll help me manage Payday Super?

Deputy Payroll integrates super submissions directly into the pay run workflow.

This allows you to:

Review super contributions before submission
Track submission progress
View submission history
Identify and resolve errors
Re-submit contributions when required

Do I need to set up anything to access Payday Super features?

For most existing Deputy Payroll customers, no major setup changes are required. The main change is that you will need to include the super submission step as part of your regular pay run workflow.

Who can access Payday Super features?

By default, the following user access levels can access Payday Super features:

System Administrators
Payroll Administrators
Payroll Managers (Note: Can only access information for entities they have permission to manage).

Will Deputy Payroll automatically calculate super with each pay run?

Yes. Deputy Payroll automatically calculates superannuation based on your payroll settings and includes those amounts in the pay run. The relevant information then flows through payroll reporting and super contribution submissions.

Which pay runs qualify for Payday Super features?

Eligibility is determined by the pay date, not the pay period. Pay runs with a pay date on or after 1 July 2026 will have access to Payday Super features.

How can I see if a super contribution has been processed?

As a super submission moves through the SuperStream system, its status is displayed alongside the pay run in the Super column.

Statuses include:

Processing
Action Required
Refunds
Contributed

See this section on tracking and reconciliation to learn more about each status descriptions.

How long does super processing take?

Super processing can take several business days. It is normal for a submission to remain in a Processing status while it moves through the SuperStream network.

Why can't I access the Pay Super step?

The pay run must be locked before the Pay Super step becomes available. This follows the same workflow requirement as submitting payroll information to the ATO.

How do I submit a super contribution?

Visit Payday Super in Deputy Payroll: Start to finish for a step-by-step guide on STP reporting and contribution submission.

Troubleshooting and common issues

My pay period ends in July 2026, but the pay date is in June 2026. Does Payday Super apply?

No. Payday Super eligibility is determined solely by the pay date. If the pay date is before 1 July 2026, Payday Super features do not apply.

Do adjustment pay runs use Payday Super?

Yes. Adjustment pay runs with a pay date (adjustment date) on or after 1 July 2026 will use Payday Super features, even if they relate to a previous financial year.

Why doesn't my pay run show a Super status?

Check the pay date first. If the pay date is before 1 July 2026, Payday Super features are not available for that pay run.

What happens if a super contribution fails or is rejected?

Deputy Payroll will display information about the issue so you can investigate and resolve it. In most cases, only affected employees will be rejected while other contributions continue processing successfully.

What happens if a contribution fails because of incorrect employee or fund details?

Deputy Payroll will notify you if a contribution cannot be processed because of missing or incorrect information. Once the details have been updated, you can submit the contribution again.

One employee has a super error. Does that stop everyone else's contributions?

No. You can submit contributions for employees without errors while resolving issues for affected employees separately. Learn more in our Payday Super in Deputy Payroll: Start to finish.

How do I re-submit super for one employee?

Create a new super submission and select the affected employee only. The submission history allows you to review previous attempts and identify any errors that need to be resolved.

What does the duplicate contribution warning mean?

Deputy Payroll includes duplicate contribution detection to help prevent accidental double payments. If you intentionally need to submit a contribution again, you can proceed after reviewing the warning and confirming the submission. You can see a preview of the duplicate detection.