This article explains how to track and manage your support requests through the Deputy Help Center.
Before you read
- Target audience: All users who have submitted a support request
This article covers:
How to track your support requests
You can use the Help Center to follow the progress of any support requests you have submitted. Depending on your account, you may see requests for all brands or only the one you are currently using.
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Click your profile icon in the top right-hand corner and select My Activity
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View your list of requests.
By default, you will see the Subject, ID, Created date, Last activity, and Status.
Note: AI-generated replies submitted via email or web forms will not appear in this view when checking request status.
How to view request details
To see the full conversation and status history, click the request title.
When viewing a request:
- You may see additional fields that were not visible when the request was first submitted.
- If you belong to more than one organization, you can change which organization the request is linked to.