This guide explains how you can leverage AI to get the most out of your Deputy experience. 

In this article, we will cover:

• How AI can help you
• Getting started with AI
• Tips for writing effective AI questions
• What if AI isn't able to help me?
• Keep in mind
• Unlocking your Deputy superpowers

How AI can help you

Think of AI as an expert assistant that has read every help article and guide not only from Deputy but also from our third-party integration partners. When you ask a question, it can instantly connect the dots between these vast knowledge bases to give you a comprehensive answer.

This is especially useful for:

• Quick Answers: Get immediate responses to your questions without having to search through multiple support sites.
• Complex Problem-Solving: Find solutions for intricate scenarios. For example, when you need to apply a complex pay condition, like a public holiday rate for an overnight shift, AI can assist you. You can ask it to help you understand how to navigate Deputy's Pay Rate Builder to set up the correct codes or confirm your setup to ensure accurate pay calculations. It's also helpful for questions about how Deputy shares data with your payroll or HR software.
• Step-by-Step Guides: Ask the AI to create a custom walkthrough for a specific task you're trying to accomplish.
• Learning Best Practices: Discover the most efficient ways to use Deputy's features and integrations, so you can confidently configure your settings for optimal performance.

Getting started with AI

Ready to give it a try? Here are a couple of popular and powerful AI tools you can start using for free right now. There are many others available as well. They are simple to use—just type your question like you're talking to a person.

• Google Gemini
• Perplexity

Note: Some public AI tools work by searching the web to find answers. Others may rely on potentially outdated training data and do not search the web for fresh information without being asked. The suggested AI tools above are not affiliated with Deputy and we cannot control how they respond.

Tips for writing effective AI questions

To get the best results, it helps to be specific with your questions. The more context you provide, the better the answer will be.

Good question example (Pay Rates):

"How do I use Deputy's Pay Rate Builder to customize the Restaurant Industry Award for a salaried manager who is paid a flat rate but still needs to have their hours tracked for compliance?"

Good question example (Integrations):

"What is the step-by-step process for exporting approved timesheets from Deputy to [your payroll system]?"

Vague question example:

"Deputy integrations"

Best Practices:

• Mention the software by name. Always include "Deputy" and the specific feature (like "Pay Rate Builder") or integration partner name in your query.
• Describe your goal. Explain what you are trying to achieve.
• Use screenshots. 📸 Many modern AI tools can analyze images. If you're stuck on a specific screen, take a screenshot, upload it, and ask, "Where do I click next to approve this timesheet?" or "What does this setting mean?"
• Be specific. Include details about the report, award, or data you are working with.

What if AI isn't able to help me?

While AI can be a powerful tool for self-service, it isn't always the right solution. If you've tried using AI to troubleshoot your Deputy issue and you're still stuck, here's what to do next:

• Consult other Deputy Help Center articles: Deputy's Help Center is a comprehensive resource filled with articles, guides, and videos with details on specific features in Deputy. It's often the best place to find accurate and detailed information directly from the source.
• Submit a support ticket: If the Help Center doesn't have the answer, you can submit a support ticket directly to the Deputy team. This is the best way to get personalized assistance from a human support agent who can investigate your specific issue. You can do this from within the Deputy app or website.
• Contact your System Administrator: For many issues, especially those related to account access, permissions, or company-wide settings, your company's Deputy System Administrator is the first point of contact. They can often resolve these problems much faster than a support ticket.
• Check the Deputy Status Page: If you're experiencing a widespread issue, like an inability to log in, it's a good idea to check the Deputy Status Page. This page provides real-time updates on any service disruptions, so you'll know if the problem is on Deputy's end.

Keep in mind

Using AI for support can be a great time-saver, but it's crucial to approach it with a clear understanding of its limitations. Here are some key things to remember:

• AI isn't always accurate. AI models can sometimes "hallucinate" or provide incorrect information. Always double-check any instructions or solutions against an official Deputy source, like the Help Center, before making major changes to your account.
• AI lacks context. An AI assistant doesn't know your specific account setup, your company's unique policies, or the nuances of your situation. The advice it provides is general and may not be applicable to your specific scenario.
• AI doesn't have feelings (or empathy). While AI can provide information, it cannot understand your frustration or offer the personalized, empathetic support a human can. If you're dealing with a sensitive or complex issue, it's often better to reach out to a human support agent.
• Your security is your responsibility. Be cautious about sharing any sensitive or confidential information with an AI assistant. While Deputy strives to be secure, a general-purpose AI may not have the same level of data protection. Never share passwords, personal identifying information, or other sensitive details.

Unlocking your Deputy superpowers

By using AI as your research partner, you can unlock new efficiencies and find solutions faster than ever before!