Deputy Messaging is currently in early access with new features and updates coming soon.
- Why can't I start a new message?
- Why am I not receiving notifications for new messages?
- My messages aren't being sent - what should I do?
- Why can't I see certain group chats?
- Why don’t I see a group chat I was previously part of?
- Can I export my message history?
- Does Deputy Messaging have read receipts?
- Are images and files I share automatically saved to my device?
- Can I edit a message after sending it?
- Who can see location-based channels?
- How do I manage notifications?
- What happens when someone leaves the company?
- Can I access Messaging on both mobile and web?
- Why should I use Messaging instead of WhatsApp?
- What happens to chat history if I turn off Messaging?
- Can I delete a message I've sent?
- After updating permissions, how long until changes take effect?
Why can’t I start a new message?
You might not have permission to start direct messages or group chats. Contact your System Administrator to check or update your role’s permissions.
Why am I not receiving notifications for new messages?
On the Mobile App, check that you haven’t muted or snoozed the chat or channel notifications.
Ensure that push notifications are enabled for the Deputy app.
On the Web App, check the Communications tab for the unread indicator (coming soon).
If none of these resolve it, try logging out and logging back in (web) or uninstalling and installing the mobile app again.
My messages aren’t being sent - what should I do?
First, check your internet connection (Wi-Fi or cellular).
If the app shows “Sending…” for too long, refresh the app or web browser.
If you're still stuck? Contact Deputy Support to see if there’s a broader technical issue.
Why can’t I see or join certain group chats?
Group chat access depends on your role’s permissions (some roles may not be able to create or manage groups). Contact your System Administrator or Manager to confirm your access.
Location-based channels only include team members assigned to that location.
Why don’t I see a group chat I was previously part of?
It may have been archived by you or a System Administrator, or you might have been removed from the group.
Check the archived chats section (if available) or ask your System Administrator to confirm.
Can I export my message history?
Not directly within the app yet. If needed, reach out to Deputy Support to request an extract.
Does Deputy Messaging have read receipts?
Yes, you’ll see read receipts (small checkmarks) below your sent messages to know if they’ve been seen. This article provides information on how to check who has seen your messages.
Are images and files I share automatically saved to my device?
No, attachments stay in the Deputy app unless you choose to download them.
Can I edit a message after sending it?
Yes, Deputy Messaging supports editing messages after sending.
Who can see location-based channels?
Only team members assigned to that location (or managers/admins in multiple locations).
How do I manage notifications?
You can mute or snooze notifications for any chat or channel individually.
What happens when someone leaves the company?
If they’re removed from Deputy, they’ll automatically lose access to Messaging too.
Can I access Messaging on both mobile and web?
Yes. The Mobile App has Messaging under the Messaging tab, and the Web App has it under Communications tab in the top navigation bar. See this introduction to Messaging.
Why should I use Messaging instead of other chat apps/WhatsApp?
Messaging is built for secure, work-specific communication - no personal mixing, better data security, and automatically managed group access. This article provides an overview of Deputy Messaging.
What happens to chat history if I turn off Messaging?
System Administrators can turn Messaging on or off at any time. If Messaging is temporarily disabled, chat history will still be available. Turning the toggle off simply hides Messaging from users with Employee access.
Can I delete a message I've sent?
Yes, messages can be deleted individually.
After updating permissions, how long until changes take effect?
When updating messaging permissions, changes may take a couple of minutes to apply and take full effect. For larger organizations (500+ users), we recommend allowing 5-10 minutes for the changes to fully roll out.
Helpful tip
Most Messaging issues can be resolved by checking your permissions, confirming your device settings, and making sure your internet connection is stable. If you’re still stuck, our Support team is here to help!