Note that while both Location Managers and System Administrators can enable temporary support access (step 1 and 2 below), only System Administrators have the ability to enable this functionality to be accessible within their organisation's account (step 3 and 4 below)
1. System administrators and Location Managers can click on the ? icon at the top and select Support access.
2. Toggle on Enable Support Access, select when you'd like it to turn off, then click Save.
Note: it is recommended to enable support access indefinitely when reaching out for help. This way, our team can take the time necessary to provide support without having to ask you to enable it again. When you're done receiving support, you can disable support access again using this toggle accordingly.
3. If the Support Access button does not appear as described above, your System Administrator may need to enable this setting in Business settings.
4. Toggle ON the Enable support access for the account and click Apply Changes.