If you use Deputy Payroll, you want to make sure your team members' superannuation contributions are paid correctly. Creating multiple superannuation submissions for the same period can result in duplicate contributions (overpaid super).

This article explains how duplicate submissions can happen and how you can avoid them.

Before you read 

• This article is for users with System Administrator access.

• You must already be set up to process superannuation payments in Deputy Payroll.

• Check out How do I send superannuation to a superfund cleaning house? for step-by-step instructions on creating a submission.

This article covers

• Why can I get duplicate super contributions?

• How can I avoid duplicates when submitting different group types?

• How can I avoid duplicates when submitting the same group type?

Why can I get duplicate super contributions?

Duplicate contributions happen when you submit more than one superannuation payment for the same team member during the same period. This most often occurs when you select different groups of team members for the submissions.

Deputy tracks contributions that are already processed. However, if you use a broader team member selection (like All team members), it can override an earlier, narrower submission (like Individual team members), causing the second, broader submission to include and duplicate the contributions from the first. 

How can I avoid duplicates when submitting different group types?

When you create a new super submission, the Group field in the pop-up window lets you select which team members to include (e.g., Individual team members, Pay calendar group, All team members from a state, or All team members).

The most effective way to avoid duplicates is to be consistent and choose the broadest Group that covers all necessary team members for the period.

• If you process a submission for a narrower group (like an individual team member), and then process a second submission for a broader group (like all team members) for the same period, the individual team member will be included in both.

To prevent this:

1. Do not process submissions for individual team members if they are already part of a Pay Calendar Group or All team members submission you plan to process.

2. If you need to make a contribution for a specific team member, wait until you process the entire group's submission and add it then.

Example of what to avoid:

1. You select an Individual team member for the period of 1–30 November and process their contribution.

2. You then select the Pay Calendar Group that team member belongs to and process another submission for 1–30 November.

3. The individual team member will be included in the group submission, resulting in a duplicate payment.

How can I avoid duplicates when submitting the same group type?

If you try to create multiple submissions of the same Group type for the same period, Deputy will display a Duplicate Super Detection warning.

For example:

1. You select a States group of team members for 1–30 November and process a contribution.

2. You then select the same States group again for the same 1–30 November period and try to process another submission.

When this warning appears, you should generally stop and review the previous submission. You have the option to bypass the warning if you truly wish to make a duplicate submission, but this is rare and should be done with caution.

Always check the processing log at the top of the Superannuation page in the Main menu before submitting to confirm if contributions have already been processed for the period you're selecting.

If you've now resolved your duplicate superannuation submission issue, you can return to How do I send superannuation to a superfund cleaning house? for step-by-step instructions on creating a submission.