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Unable to submit STP due to "Length of line should be 120" error

IMPORTANT NOTICE

Information provided by Deputy is intended for general guidance purposes only and is not a substitute for professional legal or financial advice. Deputy does not accept liability for actions taken based on this information.
Employers are responsible for ensuring their employees are paid correctly in line with the applicable legislation, award/s, industrial instrument/s and relevant employment agreements.
For specific issues or if you are unsure about your employee/s’ entitlements, please consult a legal, financial or employment relations specialist. Deputy does not offer advice on employment law or taxation matters, including payroll specifics.

Unable to submit STP error message

Sometimes, when you try to submit an STP, an error message may appear that is associated with an employee stating: "Length of line should be 120 but is actually: 114" and you cannot submit the STP. This error message occurs when an affected employee's bank information has not synced to Deputy Payroll.

Solution

To solve this, you can initiate a manual sync of an employee's employment information by following these steps:

  1. From the People tab, find the affected employee's profile, click on the three dots and Edit Employment
    Note: In the example, the affected employee is Ed Kingsley.

  2. Click the Save button.

  3. Head back to Payroll and you should now be able to submit the STP without issue.