Fix scheduling issues
Use this guide to troubleshoot common scheduling issues.
In this guide:
- Schedule visibility and schedule view issues
- Locked or restricted shift issues
- Notification or shift confirmation issues
- Open shift, swap, or replacement issues
- Schedule cost issues
-
Team member recommendation issues
Schedule visibility and schedule view issues
Read these articles when you can't see the right schedule, locations, areas, or previous shifts.
- Why can't I see previous shifts on the Deputy mobile apps when using the Scheduling plan?
- How do I select the locations or areas I need when scheduling?
- Change your team member's schedule view permissions
- Schedule filtering and management
Locked or restricted shift issues
Read these articles to understand why a shift is appearing as "Locked" and find out how to customize locked shift settings.
Notification or shift confirmation issues
Use these guides when schedule confirmation or notifications do not behave as expected.
Open shift, swap, or replacement issues
Read these articles when open shifts, replacements, swaps, or offers are not working as expected.
- How do I find a replacement for a team member that can't work?
- Open shifts with approval
- Allow team members to swap or offer shifts
- Can I automatically turn unconfirmed shifts to open shifts if they are not confirmed by the team member?
Schedule cost issues
Read these articles when schedule costs, projected costs, on-costs, or overtime warnings do not look right.
- Why does the shift cost in the team member list on the Schedule tab differ from the scheduled shift cost?
- How to assign a projected cost to your empty and open shifts
- Can I add an on cost percentage to all salaries and wage costs in the schedule?
- How do I turn on and understand overtime warnings on the schedule? (BETA)
Team member recommendation issues
Read these articles when the right team member is not recommended or visible for a shift.
- How do I ensure that a team member is recommended for a shift?
- Using preferred team members when scheduling
- Filter team members in schedule by training modules
- Borrowing team members from other locations for scheduling