Use this guide to find help for common team member account, invitation, login, and profile issues.

In this guide:

• Fix invitation issues
• Fix login or account access issues
• Fix profile detail issues
• Fix unarchive issues
• Related topics
   

Fix invitation issues

Read these articles when a team member can't find, accept, or use their Deputy invitation.

• My employee hasn't received their Deputy invitation email. What should I do?
• Invite team members to use Deputy

Fix login or account access issues

Read these articles when a team member can't access their account or update their login details.

• Reset the login details and 2FA for team members
• Fix contact detail or email address issues

Fix profile detail issues

Read these articles when team member profile information is incorrect, duplicated, missing, or cannot be updated.

• Editing your Team members details
• Prevent team member name changes from syncing to your business
• How to set up employee payroll details self-serve (AU) (Deputy HR and Deputy Payroll AU only)
• People FAQs

Fix archive issues

Read this article when you need to unarchive a team member but can't find their profile.

• Unarchive a team member

Related topics

• Add and invite team members
• Manage team member profile details
• Update a team member’s employment details
• Default access levels and permissions