Fix pay and payroll issues
Use this guide to find help for common pay rate, pay rule, and payroll export issues.
In this guide:
- Before you start
- Pay rate library issues
- Fix overtime, multiplier, or calculation issues
- Fix award or regional pay rate issues
- Fix payroll export or payroll provider issues
- Fix Deputy Payroll AU issues
- Fix incorrect pay outcomes
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Related topics
Before you start
Pay and payroll issues can affect employee pay, timesheet exports, payroll processing, reporting, and compliance obligations. Before making changes, check the relevant team member profile, pay rate, timesheet, payroll export, or pay run.
Pay rate library issues
Find answers to common questions about Deputy’s pay rate library, including what pay rules it automates, employer responsibilities, overtime settings, calculations, and limitations.
Fix overtime, multiplier, or calculation issues
Read these articles when Deputy’s calculated pay does not look as expected.
Fix award or regional pay rate issues
Read these articles when pay outcomes are affected by an award, labor law, Fair Workweek, or regional pay rate setup.
- Australian award updates FAQs
- How to update pay rates for July 1 (AU)
- U.S. pay rate library: Review things to consider for U.S. pay rates and available labor law pay rates.
Fix payroll export or payroll provider issues
Review these articles when payroll data does not export or connect correctly.
- Add or update a team member's Payroll ID in Deputy
- Edit timesheet export codes
- Connect to other payroll providers
Fix Deputy Payroll AU issues
Browse these troubleshooting articles when the issue relates to Deputy Payroll AU.
- How do I correct an error in a team member’s pay?
- Why is Beam showing the wrong business address during setup or reconfiguration?
- How to add an interim member number for employees joining your default super fund
- Unable to submit STP due to "Length of line should be 120" error
- I underpaid a team member
- I overpaid a team member