What is the change and when is it happening?
Deputy shall be updating the Secure Socket Layer (SSL) certificates to Let’s Encrypt certificates for parts of Deputy’s platform. The rest of the platform will use AWS-issued certificates as described in Deputy SSL certificates.
This change will be occurring on Monday 17th October 12:00 am, 2022 (AEDT).
How do I know if I’m impacted and what is the impact?
If you are trying to login or sign-up to Deputy from any old Android device or an old browser/operating system, you may receive a ‘Your connection is not private’ error or an Invalid Certificate error. This may prevent you from accessing Deputy further.
Please note, this is not due to the fact that the certificate is invalid. This is because your current browser/operating system may not be updated to the latest version and hence, it is unable to validate the certificate.
What action do I need to take?
All the latest devices/operating systems/internet browsers support the Let’s Encrypt certificate.
However, if you encounter any errors, you may need to update your browser version/device firmware to ensure you are secured and able to access Deputy.
How can I get more information?
For more information on Let’s Encrypt certificates, you can refer to the DST Root CA X3 Expiration (September 2021) - Let's Encrypt.
If you have further questions, please reach out to our 24/7 support team.