What certificates doe Deputy use?
Deputy utilises Amazon issued SSL certificates across Deputy’s entire application and website.
From the end of October 2022, we will also utlise Let's encrypt certificates for some parts of the platform.
What should I do if I have a certificate error when accessing Deputy?
If you are trying to access Deputy from any old Android device or an old browser/operating system, you may receive a ‘Your connection is not private’ error or an Invalid Certificate error. This may prevent you from accessing Deputy further.
Please note, this is not due to the fact that the certificate is invalid. This is because your current browser/operating system may not be updated to the latest version and hence, it is unable to validate the certificate.
What action do I need to take?
All latest devices/operating systems/internet browsers support the AWS-provided or Let's encrypt certificate. However, if you encounter any errors, you may need to update your browser version/device firmware to ensure you are secured and able to access Deputy.
How can I get more information?
For more information on AWS certificates, you can refer to the AWS Certificate Manager.
For more information on Let’s Encrypt certificates, you can refer to the DST Root CA X3 Expiration (September 2021) - Let's Encrypt.
If you have further questions, please reach out to our 24/7 support team.