- Validation Exception Error
- Employees Not Found
- Invalid Leave Period
- Timesheet is not a Draft Timesheet
- Timesheets already exists / Timesheets can not be overwritten
- Exporting wrong rates even AFTER re-syncing and reapproving
- Superannuation Error
- Scope not recognised
- Export Failed - Xero Validation Exception Earnings Rate Does not Exist
- Export Failed - Employee - happens when retrieving data of this Employee from Xero
- Employee Pay Template Error (US accounts only)
Validation Exception Error
Possible Reasons
- Leave names do not match between Deputy and Xero
- Hire date is after the start of the pay period
Possible Solutions
- Check leave items in the timesheets, and use this to match the leave name in Xero - they must match
- If pay rates have been changed recently, re-sync the employee, or re-approve the timesheet
- Check leave names in Deputy and edit them to match in Xero
Employees Not Found
Possible Reasons
- Xero connection drop-out
- Name/email of employee doesn't match between Xero and Deputy
Possible Solutions
- Disconnect Xero and reconnect
Invalid Leave Period
Possible Reason
-
Xero pay calendar does not match the date range set in Deputy
Possible Solutions
-
Match the exported pay period between Deputy and Xero
Timesheet is not a Draft Timesheet
Possible Reasons
-
The timesheets have already been approved in Xero
Possible Solutions
-
In Xero, revert timesheets to "Draft" status
Timesheet already exists/Timesheet cannot be overwritten
Possible Reasons
-
Employee has submitted a timesheet in Xero
Possible Solutions
-
Decline the timesheet and revert it to 'Draft' status. Attempt to export the timesheet again
Rates exported to Xero (from Deputy) are wrong, even AFTER re-syncing the employee and re-approving the timesheet
Possible Reasons
- Employee is syncing to previous (discarded) employee profile in Xero
Possible Solutions
- Turn off Auto-Sync
- Check if there's a duplicate employee in Xero (check under history)
- Check if employee shares an email in Xero with another employee
- Contact Deputy Support, as we may need to edit settings in the backend
Superannuation Error
Possible Reasons
-
No superannuation in employee's template in Xero
Possible Solutions
-
Add superannuation in employee's pay template in Xero
Scope Not Recognised
Possible Reasons
-
Xero account is from a country we do not integrate with/support
Possible Solutions
-
We can only export to Xero instances from Australia, New Zealand, United States and United Kingdom
Export Failed - Xero Validation Exception Earnings Rate Does not Exist
Possible Solutions
-
Check which team member(s) are causing the problem by exporting in small batches to isolate the problem
-
Check pay template (check if Allowances items are set up as hourly)
-
Check if the latest pay rates have been synced
-
Sync team members, unapprove then reapprove.
Export Failed - Employee - happens when retrieving data of this Employee from Xero
Possible Solutions
- Check base rate is assigned in the Employment and Pay Template tab and then export again.
- Contact Support
Employee Pay Template Error (US accounts only)
Currently, Deputy pulls ordinary rates from Xero. However, in the case of our award library, you can override Xero's pay rates in favour of Deputy's. There is a known issue where exporting Deputy's rates over Xero's will cause duplicate pay items, and thus, creates errors within Xero. Such errors include incorrect overtime rates and employees all being paid the same amount when different rates are to occur.
To fix this, log into Xero and edit the employee's pay template. Ensure that they are assigned the correct pay rules in the employee payment tab. In addition, if the user uses shift loading or period loading with a fixed hourly rate, these pay rules should be assigned to the employee's template (see image below).
You will also need to modify and correct the employee ordinary rate within the employee's profile in Xero.
Please note that if the employee template is not fixed, the hourly rate from that pay rule will inherit the existing pay item, causing every employee to have the same hourly rate.
Additional Note: This error exists only for our customers in the US. This will not affect Xero users in AU.