Use this guide to troubleshoot account, billing, subscription, notification, browser, security, and location-related issues in Deputy.

In this guide:

• Fix subscription access issues
• Fix billing-related account locks
• Fix notification issues
• Report suspected spam or phishing
• Fix browser issues
• Fix location capture or location accuracy issues
• Related topics
   

Fix subscription access issues

Read this article when the Subscriptions tab is missing from your Deputy account.

• Why is the Subscriptions tab missing from my Deputy account?

Fix billing-related account locks

Read this article when your Deputy account has been locked because of a billing issue.

• My Deputy account is locked due to billing issues

Fix notification issues

Read this article when you need to stop SMS shift notifications being sent from Deputy.

• How do I stop SMS shift notifications being sent from Deputy?

Report suspected spam or phishing

Read this article if you receive a suspected spam or phishing email from Deputy.

• Who do I contact if I receive a spam/phishing email from Deputy?

Fix browser issues

Read this article if Deputy is not working as expected in your browser.

• Suggested web browsers for running Deputy

Fix location capture or location accuracy issues

Read these articles when you need help with Deputy location capture or location accuracy.

• Location capture FAQs
• Deputy and location accuracy

Related topics

• Manage billing, payment, and invoices
• Manage your subscription
• Manage account security, privacy, and technical requirements
• Track time and manage timesheets