Skip to main content

Manage your account and billing

Manage your Deputy plan, billing, and technical account requirements.

Use this directory to find guides for updating your plan, managing billing and payment details, understanding tax, securing your account, and resolving technical account issues.

Guides

Get started with plans and pricing ↗

Use this guide to compare Deputy plans and understand the features and pricing of Deputy add-ons.

  • Deputy pricing plans (Lite, Core, and Pro)
  • Deputy HR add-on
  • Deputy Analytics+ 
  • Deputy Messaging+ 
  • Deputy Payroll (AU) 

Manage your subscription ↗

Find guides for managing your Deputy subscription, from upgrading and renewing to cancelling.

  • Upgrade from a free trial
  • Change your Deputy plan
  • Switch to or renew an annual plan
  • Manage users on an annual account
  • Manage Apple App Store and third-party subscriptions
  • Cancel your Deputy subscription

Manage billing, payment, and invoices ↗

Use this guide to manage billing details, payment timing, and invoices.

  • Billing and payment
  • How to read your Deputy invoice
  • Applying for Charity and Not for Profit (NFP) discounts

Understand sales tax ↗

Use this guide to understand how sales tax applies to your Deputy subscription.

  • Sales tax
  • Sales tax in the USA
  • Sales tax in Canada

Manage account security, privacy, and technical requirements ↗

Find information on account-level security, privacy, browser, domain, and technical requirement information for Deputy.

  • Deputy's commitment to data privacy
  • Suggested web browsers for running Deputy
  • Single Sign-On (SSO) FAQs
  • Deputy SSL certificates
  • Deputy TLS v1.2
  • ICO registration
  • Deputy domains for allow-listing

Fix account and billing issues ↗

Use this guide to fix common account, billing, subscription, and acess-related issues.

  • Subscription access issues
  • Billing-related account locks
  • Stop SMS shift notifications
  • Report suspected spam or phishing emails
  • Browser issues
  • Location capture or location accuracy issues