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| Note: Some features or functions mentioned in this article are currently in beta trials and may not be visible in your account. |
This article includes example prompts you can use with Deputy AI across Scheduling, Leave, Availability, Timesheets, Training, and Help.
Before you read
- Target audience: This article is for users with System Administrator, Location Manager, and Supervisor access.
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Deputy AI:
- Deputy AI is currently in beta.
- Deputy AI assists users by generating responses and proposing changes using large language models and based on information available in Deputy.
- Users are responsible for reviewing all responses and proposed changes before confirming them.
- Deputy AI does not replace human judgment and may generate inaccurate, incomplete, or inconsistent responses.
- Click to learn about how to access and navigate Deputy AI.
This article covers:
- How does Deputy AI work?
- How to write a strong Deputy AI prompt
- What to avoid when writing prompts
- Prompt examples
- Troubleshooting Deputy AI
- How does Deputy AI handle my data?
- FAQs
How does Deputy AI work?
Deputy AI helps you manage workforce tasks using natural language while following the rules and information already configured in your Deputy account.
When you ask Deputy AI to take an action, it reviews information such as Availability, leave, training records, scheduling rules, timesheet details, and permissions before generating a proposed plan for you to review.
Nothing is updated automatically. Deputy AI will only take action after you confirm the plan.
Sometimes Deputy AI may not be able to complete a request or return a result. This can happen when a request is unclear, too broad, conflicts with rules configured in Deputy, or more information is needed to complete the action.
How to write a strong Deputy AI prompt
A strong prompt usually includes who, where, when, the action you want Deputy AI to take, and any rules or conditions you want applied.
- Who: @employee, open shifts, empty shifts, everyone, casuals, or a specific group of employees
- Where: @location, @area, across all areas, or across the schedule
- When: today, tomorrow, next week, 1st October, a date range, or recurring days and weeks
- What action: create, copy, move, approve, find, replace, publish, delete, offer, swap, or update
- Any rules: break length, shift times, recurring patterns, assigned areas, open shifts, approval requirements, or specific schedule conditions
Example:
"Create open shifts in @area every Tuesday and Thursday for the next 6 weeks. Each shift should be 9am to 5pm with a 30-minute meal break."
What to avoid when writing prompts
Deputy AI works best with clear requests focused on one task at a time.
Avoid prompts that:
- combine too many actions into one request
- cover very large date ranges
- ask Deputy AI to guess missing details
- are too broad, such as “fix the schedule”
- request unsupported actions or complex analysis
Prompt examples
Use these prompts as examples. Replace @employee, @location, @area, and date placeholders with your own details.
Scheduling
Deputy AI can help you create, copy, update, publish, and remove schedules and shifts.
| Task | How can Deputy AI help? |
|---|---|
| Create shifts and schedules |
Create single shifts, open shifts, recurring shifts, and more complex shift patterns.
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| Copy shifts |
Copy existing shifts or schedule patterns across future dates.
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| Update shifts |
Change shift times, areas, breaks, or shift status in bulk.
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| Delete shifts |
Remove shifts by location, area, date range, employee, or status.
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| Publish shifts |
Publish or unpublish schedules.
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| Shift notes and templates |
Add shift notes or work with schedule templates.
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Shift coverage
Deputy AI can help you propose available team members for empty shifts, replace unavailable team members, and manage shift offers and swaps.
| Task | How can Deputy AI help? |
|---|---|
| Fill shifts |
Propose available team members for empty shifts.
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| Get recommendations |
Find available team members who may be able to work open or empty shifts.
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| Assign or unassign specific people |
Assign shifts to specific team members or remove team members from future shifts.
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| Offer or swap shifts |
Offer shifts to team members or swap shifts between employees.
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| Find replacements |
Find or assign replacements when a team member can no longer work.
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Leave and availability
Deputy AI can help you create leave requests, update availability, and answer leave or availability questions.
| Task | How can Deputy AI help? |
|---|---|
| Leave |
Create leave requests and update affected shifts.
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| Availability |
Create one-off or recurring availability.
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| Leave and availability questions |
Ask about upcoming leave and availability across your team.
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Timesheets
Deputy AI can help you create, search, update, approve, and review timesheets.
| Task | How can Deputy AI help? |
|---|---|
| Create timesheets |
Create timesheets with start times, hours worked, breaks, and areas.
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| Search timesheets |
Find and summarise timesheets by location, date range, status, or issue type.
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| Update timesheets |
Update start times, end times, breaks, areas, and rounding.
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| Approve timesheets |
Approve timesheets by employee, location, date range, or issue status.
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| Change timesheet status |
Unapprove, discard, or reinstate timesheets when corrections are needed.
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| Clock in or out |
Clock yourself or another team member in or out.
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| Payroll readiness |
Check attendance, pending timesheets, and readiness for payrun.
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Workforce insights
Deputy AI can answer questions about schedules, staffing, availability, and shift activity.
| Task | How can Deputy AI help? |
|---|---|
| Schedule insights |
Review staffing, shift counts, unpublished shifts, and schedule coverage.
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| Shift activity |
Ask who is working, when someone is working, or what is happening today.
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Training
Deputy AI can help you update and review training records.
| Task | How can Deputy AI help? |
|---|---|
| Training records |
Add training records or ask which training records employees have.
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Help and how-to
Ask Deputy AI how to do something, and it will give you a direct answer based on Deputy's help articles.
| Task | How can Deputy AI help? |
|---|---|
| Help and how-to |
Ask product how-to questions.
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Troubleshooting Deputy AI
If Deputy AI is not responding as expected, try these steps:
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Click New Topic: If Deputy AI seems confused or is referencing old data, click New Topic to clear the conversation context.
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Be more specific: To ensure an accurate request, always include relevant information like dates and times, and use the @ symbol to identify and match names, locations, and areas in your request.
- Refresh the page: If the action returns as complete but the schedule or timesheets do not update, refresh the page and check again.
- Shorten your prompt: If an action fails or produces inconsistent results, try a shorter prompt, remove unnecessary detail, or break the request into smaller actions.
- Review the relevant employee profile: If issues occur with a specific team member, review their profile for potential scheduling, availability, employment, or configuration issues.
How does Deputy AI handle my data?
Deputy AI is built with security and privacy as key priorities.
- No model training: Your customer data is not used to train the large language models that power Deputy AI.
- Permission aware: Deputy AI respects existing role permissions and cannot perform actions that a user is not permitted to do manually.
- Bias protection: Guardrails are designed to reduce the risk of inappropriate or unfair recommendations. However, all recommendations should be reviewed by users before confirmation.
To turn off Deputy AI for your business, follow these instructions.
FAQs
To learn more about Deputy AI's privacy FAQs visit the Deputy Privacy Center, and to learn more about Deputy's security program visit the Deputy Trust Center.