| Note: From October 1st, 2025, we introduced new plans that better reflect how our customers use Deputy: Lite, Core, and Pro. If you're an existing customer, look out for an email with all the details you’ll need. Learn more about the new plans and what this change means for you. |
| Deputy provides the "Rostering by Deputy with Xero" integration and associated software services strictly in the capacity of an independent contractor. Deputy is a software provider and does not offer professional, financial, human resources, legal, or payroll compliance advisory services. Any features, guidelines, or materials provided within the software or documentation are for informational and operational purposes only. Customers remain solely responsible for ensuring that their payroll, scheduling, and employment practices comply with all applicable laws and regulations, and are encouraged to consult their own independent professional advisors. |
This article provides step-by-step instructions for viewing and changing your Deputy subscription settings through Xero.
Before you read
- Target audience: This article is for users with Subscriber access in your Xero organisation and System Administrator access in Deputy.
- Plan restrictions: This article is only for customers who purchased the "Rostering by Deputy with Xero" through their Xero subscription.
Only the Xero Subscriber can add, remove, or modify your Deputy subscription. Each Xero organisation has one user with the Subscriber role, who might be a business owner, accountant, or bookkeeper. If you're not sure who the Subscriber is, you can check in My Xero.
Standard Xero users can view the subscription, but can't make changes.
This article covers:
- How do I view my subscription details?
- How do I add or remove Deputy from my plan?
- How do I upgrade or access extra features?
- How am I billed?
How do I view my subscription details?
To see your pricing, active user count, and billing cycle, you must access the billing portal in Xero.
- In Xero, click your organisation name in the top left corner.
- Select Subscription and billing.
- Locate Deputy in your list of current plans and add-ons to see your billing breakdown.
How do I add or remove Deputy?
Adding and removing the Deputy add-on follows the same workflow in Xero.
- In Xero, click your organisation name and select Subscription and billing.
- Click Change subscription.
- Select your pricing plan and click Continue to add-ons.
- To add Deputy, select the Deputy checkbox. To remove it, deselect the checkbox.
- Click Continue to review & pay.
- Verify your billing contact and payment details, then click Confirm purchase.
When you add Deputy, Xero shares your organisation's business name, Xero organisation ID, user names, email addresses, and payroll settings with Deputy. Deputy shares pay rates, employee updates, worked hours, leave requests, and timesheet data back to Xero.
When you remove Deputy, Xero notifies Deputy and your account is downgraded. Your data in Deputy isn't deleted, but you'll lose access to paid features.
How do I upgrade or access extra features?
Xero's marketplace supports a single product tier. Because of this, certain Deputy add-ons are not available through the "Rostering by Deputy with Xero" subscription, including:
- Pro plan upgrades
- Analytics+ and Messaging+
- HR and Payroll add-ons
How am I billed?
Deputy is billed as a line item on your monthly Xero invoice. Pricing includes a base number of users, with additional active team members charged monthly. You can find the full pricing breakdown in your Xero Subscription and billing menu.