This guide will list some of the common errors you may get when exporting to Xero, the possible causes, and how to fix them.

Validation Exception Error

Possible Reasons

  • Leave names do not match between Deputy and Xero
  • Hire date is after the start of the pay period

Possible Solutions

  • Check leave items in the timesheets, and use this to match the leave name in Xero
  • If pay rates have been changed recently, re-sync the employee, or re-approve the timesheet
  • Check leave names in Deputy and edit them to match in Xero

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Employees Not Found

Possible Reasons

  • Xero connection drop-out
  • Name/email of employee doesn't match between Xero and Deputy

Possible Solutions

  • Disconnect Xero and reconnect from Location Settings

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Invalid Leave Period

Possible Reason

  • Xero pay calendar does not match the date range set in Deputy

Possible Solutions

  • Match the exported pay period between Deputy and Xero

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Timesheet is not a Draft Timesheet

Possible Reasons

  • Customer has approved timesheets in Xero

Possible Solutions

  • In Xero, revert timesheets to "Draft" status

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Timesheet already exists/Timesheet cannot be overwritten

Possible Reasons

  • Employee has submitted a timesheet in Xero

Possible Solutions

  • Decline the timesheet and revert it to 'Draft' status. Attempt to export the timesheet again

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Rates exported to Xero (from Deputy) are wrong, even AFTER re-syncing the employee and re-approving the timesheet

Possible Reasons

  • Employee is syncing to previous (discarded) employee profile in Xero

Possible Solutions

  • Turn off Auto-Sync
  • Check if there's a duplicate employee in Xero (check under history)
  • Check if employee shares an email in Xero with another employee
  • Contact Deputy Support, as we may need to edit settings in the backend

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Superannuation Error

Possible Reasons

  • No superannuation in employee's template in Xero

Possible Solutions

  • Add superannuation in employee's pay template in Xero

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Scope Not Recognised

Possible Reasons

  • Xero account is from a country we do not integrate with/support

Possible Solutions

  • We can only export to Xero instances from Australia, New Zealand, United States and United Kingdom
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