There may be an instance where you need to remove two-factor authentication from your Deputy account, like when you get a new phone and need to switch the authenticator from the old phone to the new.

Disabling Two-Factor Authentication

To disable two-factor authentication, you will need to be logged into your Deputy account. You will also need access to your current authenticator app.

Log in via once.deputy.com, then click 'Edit Profile', as seen in the screenshot below.

Navigate to the Security tab, then click 'Disable two-factor authentication'.

You will be prompted to enter a code from your registered authenticator in the following pop-up window. This ensures that your account security is being changed by you and not an unauthorised user.

Enter the code in and click 'Submit'.

If You Don't Have Access to Your Authenticator

If you do not have access to your registered authenticator, you will need to do the following:

  • Scan or take a photo of your ID as proof of identity
  • Identify the System Administrator of the account you are connected to
  • Have them email experience@deputy.com, along with the scan/photo of your ID, stating that they authorise the deactivation of two-factor authentication

How to Re-Activate Two-Factor Authentication

To re-enable two-factor authentication, simply follow the steps provided in our help guide here.

Did this answer your question?