System Administrators may find that when they go to manage their Deputy plan in their account, the Plan tab is missing. This means you can not change Deputy plans, change the number of users in an annual account or cancel a subscription yourself.
There are several reasons why this may occur:
- You are on an Enterprise plan
- You have a managed contract on a Premium plan
- You subscribed to Deputy via a third party system
Enterprise plan
Enterprise accounts will have the Enterprise menu tab as shown below.
If you are on an Enterprise plan you are unable to manage your plan within Deputy.
Please read: How to renew your Deputy Enterprise contract or email csm@deputy.com for assistance.
Premium plan on a contract
If you are on a Deputy Premium account and have a contract issued by our sales team then you will need to contact the Account Management team to manage your contract.
Please read: How to renew a Deputy Premium contract or email: am@deputy.com for assistance.
You've subscribed to Deputy via a third-party system
If you originally signed up to Deputy through a third-party marketplace then your plan will be managed there and you are unable to see the Plan tab in your Deputy account.
If you wish to manage your Deputy subscription directly in Deputy then you will need to cancel your subscription with the third party system and subscribe directly with Deputy. You will not lose access or data within Deputy during the changeover.
Please read the following articles depending on where you subscribed to Deputy:
- Managing your Deputy subscription through the Xero app store
- Managing your Deputy subscription via the Apple App Store
For all other third-party providers, please submit a ticket with Deputy Support and let us know that you would like to subscribe with Deputy directly.
If you are still unsure why you can not see the Plan tab and require assistance to manage your Deputy account please contact our Support team.