New pricing
What is the new pricing?
Deputy is making changes to its pricing structure on 1 December 2023. Here are our new prices:
|
$USD (per user/month) |
£GBP (per user/month) |
|||
| Deputy Subscription | Current price | New price | Current price | New price |
| Premium Monthly | $4.90 | $6.00 | £3.50 | £4.00 |
| Premium Annual | $4.20 | $5.00 | £3.00 | £3.50 |
| Time & Attendance | $3.50 | $4.50 | £2.50 | £3.00 |
| Scheduling only | $3.50 | $4.50 | £2.50 | £3.00 |
Note: Pricing is exclusive of VAT / applicable taxes.
Why is Deputy increasing its prices?
Over the past year, we've invested in enhancing Deputy services to provide you with an even better workforce management solution. These investments include new features, improved functionality, and heightened security. Read more about what we’ve improved at Deputy.
This price adjustment will help us sustain and accelerate these efforts, ensuring that we consistently meet your evolving needs.
Like many businesses, we are also not immune to increasing operating costs, which have also contributed to the price of your Deputy plan.
When does the price change come into effect?
The changes are effective from 1 December, 2023. The new pricing will be reflected in your December invoice (posted in January).
Will my subscription be automatically renewed at the new rate?
Yes, changes will automatically take effect 1 December, 2023. The new pricing will be reflected in your December invoice (posted in January) for monthly subscriptions, and in your next billing cycle for annual subscriptions.
Who is impacted?
Which countries are impacted by the price change?
The price change is applicable to all countries outside of Australia. If you pay in $USD or £GBP you are subject to the price change.
Which subscriptions are impacted by the price change?
This price change is applicable to the following subscription types:
- Premium Monthly
- Premium Annual
- Timesheet & Attendance
- Scheduling
This price change excludes Flexi and Enterprise customers.
Does the price apply to existing customers?
Yes, this price change impacts existing customers. The changes are effective from 1 December 2023, and will be reflected in your December invoice (posted in January).
I just signed up to Deputy. Am I subject to the price change?
All existing customers who signed up to Deputy from 1 July 2023 - 30 November 2023 will continue to pay the current rate until 1 June, 2024. Starting on 1 June 2024, pricing will reflect the new rates.
I am currently in a Deputy free trial. Will I be impacted by the price change?
If you sign up for a Deputy paid subscription on or after December 1, 2023, your subscription price will reflect our new pricing. Sign up for a Deputy Premium subscription before December 1, 2023, and lock in the current rate until June 1, 2024.
How will I know if I’m impacted by the changes?
If you have been impacted by the changes, you will receive an email on October 30th outlining the impact to your account.
This price change is applicable to the following subscription types:
- Premium Monthly
- Premium Annual
- Timesheet & Attendance
- Scheduling
The price change is applicable to all countries outside of Australia. If you pay in $USD or £GBP you are subject to the price change.
Discount options
Are there any discounts or promotions available to mitigate the impact of the price increase?
You are able to lock in the current rate for an extended period with the following options:
For monthly Premium customers:
Upgrade to an Annual Premium Plan before December 1, 2023, and lock in the current annual rate for 12 months.
For Scheduling or Time & Attendance customers:
- Upgrade to a Deputy Premium subscription before January 1, 2024, and lock in the current rate of $4.90 until June 1, 2024
OR
- Upgrade to an Annual Premium Plan before December 1, 2023, and lock in the current annual rate for 12 months.
For Annual Premium customers:
Annual Premium customers may renew their subscription up to 30 days before the annual renewal date. If your subscription is up for renewal on 1 December or earlier, you can renew your subscription early and lock in the existing rate for 12 months. There are no additional discount options available for Annual Premium customers.
For questions on how to change your subscription see our Plans, Pricing and Billing help docs.
For questions about how an Annual Premium plan works see our Annual Plan help docs.
I have always had a discount with Deputy. Will that same discount apply to the new rate?
If you have an existing concession with Deputy, we will continue to honor the discount rate on our new pricing structure.
Switching plans
How do I change or upgrade my subscription?
For questions on how to change your subscription see our Plans, Pricing and Billing help docs.
Can I take advantage of annual billing to save costs?
Yes, upgrade to an Annual Premium Plan before December 1, 2023, and lock in the current annual rate for 12 months.
For questions on how to change your subscription see our Plans, Pricing and Billing help docs.
For questions about how an Annual Premium plan works see our Annual Plan help docs.
Other
What happens once my Annual Premium plan expires?
Once your Annual Premium plan expires your subscription will renew automatically with the new prices.
I’m a non-profit or registered charity. How do the pricing changes impact my organization?
If you have an existing concession with Deputy, we will continue to honor the discount rate on our new pricing structure.
I still have more questions. Who can I talk to?
If you have any questions or concerns, our customer support team is here to assist you. Visit our help and support page.