In 2021 and 2022, we released some exciting updates to new hire onboarding for our Australian and UK customers. The features streamline your onboarding process, saving you valuable time, reducing compliance risks, and creating a more professional experience for new recruits:

turn existing forms into digital templates, such as a letter of offer or contracts, and capture digital signatures from your new hires
upload documents like employee handbooks
request documents from new hires
AND store everything securely in your employee's Deputy profile

Onboarding new hire pricing

To allow Deputy to continue to invest, innovate and deliver a paperless onboarding experience, onboarding a new hire will incur a one-off cost of $15 (excl GST) in Australia and £8 (excl. VAT) in the UK per onboard which will be billed monthly using the improved Deputy New Hire Onboarding experience.

Note: new customers who sign up after September 1st, 2022 will get their first 5 onboards for free.

We're continuously working to build more features and improve the experience, tell us what you'd like to see added to our onboarding feature.

Frequently asked questions

When will the charges apply?

The charge only applies when you use the Onboarding new hire features to onboard new team members. For customers on:

a monthly plan - the onboarding costs will be charged at the end of the month along with your normal monthly plan invoice
an annual plan - the onboarding costs will be charged at the end of the month, similar to how any additional fees like additional users or SMS are charged

Is my monthly / annual plan price changing?

No, your monthly or annual plan price will not change

Why is there now a charge to onboard employees?

The enhancements we’ve made to the employee onboarding experience are dramatic, it's now an end-to-end onboarding solution that will save you a lot of time, and allow you to onboard new hires faster — the previous version assisted to collect basic employee details only.

Our team is constantly working to improve the onboarding experience and will have more improvements for release next year. Their aim is to give you, and your new team members, the best possible onboarding experience.

Will I still be able to access all previously submitted onboarding forms?

Yes, you will still be able to access all onboarding forms

If I have a team member already in Deputy (added before 15th Nov 2021) and I need to use the onboarding feature to collect employment information from that person, will I be charged a fee?

Yes, the onboarding charge will apply when you use the onboarding feature from 15th November 2021.

Can I add documents to previously onboarded employees?

No, but this is something we're working on next, plus lots more!

Can I continue to onboard my staff for free?

Unfortunately no, using the onboarding feature will incur a cost each you onboard a new hire.

Of course, you can still add new team members to Deputy using the Add team member option free of charge.

Do the text messages / SMS that are sent as part of the onboarding process generate additional SMS fees?

No, the cost SMSs being sent as part of New Hire onboarding is included in the New Hire Onboarding pricing.

Even if you have blocked SMSs from being sent from your Deputy account to avoid the SMS notification fees, new hires will still receive an SMS notification when onboarding is sent to them but the business won't be charged any additional fees for these SMSs.