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This guide is your go-to for understanding how Deputy has interpreted the [MA000023] Contract Call Centres Award.
We've built these rules based on the weekly interpretation from Fair Work.
https://awards.fairwork.gov.au/MA000023.html
Refer to your award pay guide for pay rates and allowances: https://www.fairwork.gov.au/pay-and-wages/minimum-wages/pay-guides
Deputy's pay engine is super helpful, but it's not legal or payroll advice. You're still responsible for paying your staff correctly. Please review our Product Specific Terms for more information about your compliance responsibilities.
Important things to note before using this Award
- If you do not see a pay rule listed in the tables below, then it is not included in the Deputy Premium platform at this time. If you are interested in adding customized pay rules to your account, please consider our Enterprise plan.
- Delayed Meal break - This pay rate will not apply during overtime. If an employee is in overtime and entitled to the delayed meal break penalty you will need to manually adjust their pay to include both.
- Ordinary Hours - No Averaging: Some modern awards allow ordinary hours to be arranged in multiple ways, including averaging hours over several days, weeks or roster cycles. Deputy Premium does not currently accommodate these options.
- Public Holidays: Customers who wish to use a Public Holiday pay rule must designate a day as a Public Holiday on the Deputy schedule.
- Casual Loading: If your employee is entitled to a casual loading, you must include that in the employee's base hourly rate in order for the pay rules to function properly. Deputy does not automatically include a casual loading.
- Leave Loading: If your employee is entitled to annual leave loading, you must manually add this to your employees timesheet as Deputy does not automatically include this loading.
There are 9 sectors for this award
Full Time Dayworker
+
| Pay Condition Name | Value | Trigger Condition |
| M-F Ordinary | Base hourly rate specified by customer |
|
| Sat | 1.25x |
|
| Sun | 1.5x |
|
| M-F Before 7am | 1.25x |
|
| M-F After 7pm | 1.25x |
|
| M-Sat Daily OT - First 3 Hours | 1.5x |
|
| M-Sat Daily OT - After 3 Hours | 2x |
|
| Sun Daily OT | 2x |
|
| M-Sat Weekly OT - First 3 Hours | 1.5x |
|
| M-Sat Weekly OT - After 3 Hours | 2x |
|
| Sun Weekly OT | 2x |
|
| Delayed Meal Break | 1.5x |
|
| Less Than 10 Hour Break - First 3 Hours | 1.5x |
|
| Less Than 10 Hour Break - After 3 Hours | 2x |
|
| PH | 2.5x |
|
| PH Daily OT | 2.5x |
|
| PH Weekly OT | 2.5x |
|
| M-F Minimum Shift Engagement | 1x |
|
| Sat Minimum Shift Engagement | 1.25x |
|
| Sun Minimum Shift Engagement | 1.5x |
|
| PH Minimum Shift Engagement | 2.5x |
|
Part Time Dayworker
+
| Pay Condition Name | Value | Trigger Condition |
| M-F Ordinary | Base hourly rate specified by customer |
|
| Sat | 1.25x |
|
| Sun | 1.5x |
|
| M-F Before 7am | 1.25x |
|
| M-F After 7pm | 1.25x |
|
| M-Sat Daily OT - First 3 Hours | 1.5x |
|
| M-Sat Daily OT - After 3 Hours | 2x |
|
| Sun Daily OT | 2x |
|
| M-Sat Weekly OT - First 3 Hours | 1.5x |
|
| M-Sat Weekly OT - After 3 Hours | 2x |
|
| Sun Weekly OT | 2x |
|
| Delayed Meal Break | 1.5x |
|
| Less Than 10 Hour Break - First 3 Hours | 1.5x |
|
| Less Than 10 Hour Break - After 3 Hours | 2x |
|
| PH | 2.5x |
|
| PH Daily OT | 2.5x |
|
| PH Weekly OT | 2.5x |
|
| M-F Minimum Shift Engagement | 1x |
|
| Sat Minimum Shift Engagement | 1.25x |
|
| Sun Minimum Shift Engagement | 1.5x |
|
| PH Minimum Shift Engagement | 2.5x |
|
Casual Dayworker
+
| Pay Condition Name | Value | Trigger Condition |
| M-F Ordinary | Base hourly rate specified by customer |
|
| Sat | 1.2x |
|
| Sun | 1.4x |
|
| M-F Before 7am | 1.2x |
|
| M-F After 7pm | 1.2x |
|
| M-Sat Daily OT - First 3 Hours | 1.5x |
|
| M-Sat Daily OT - After 3 Hours | 2x |
|
| Sun Daily OT | 2x |
|
| M-Sat Weekly OT - First 3 Hours | 1.5x |
|
| M-Sat Weekly OT - After 3 Hours | 2x |
|
| Sun Weekly OT | 2x |
|
| Delayed Meal Break | 1.4x |
|
| PH |
2.2x
|
|
| PH Daily OT | 2.2x |
|
| PH Weekly OT | 2.2x |
|
| M-F Minimum Shift Engagement | 1x |
|
| Sat Minimum Shift Engagement | 1.2 |
|
| Sun Minimum Shift Engagement | 1.4x |
|
| PH Minimum Shift Engagement | 2.2x |
|
Full Time Shiftwork
+
| Pay Condition Name | Value | Trigger Condition |
| M-F Ordinary | Base hourly rate specified by customer |
|
| Sat | 1.25x |
|
| Sun | 1.5x |
|
| Afternoon Shift | 1.15x |
|
| Night Shift | 1.15x |
|
| M-Sat Daily OT - First 3 Hours | 1.5x |
|
| M-Sat Daily OT - After 3 Hours | 2x |
|
| Sun Daily OT | 2x |
|
| M-Sat Weekly OT - First 3 Hours | 1.5x |
|
| M-Sat Weekly OT - After 3 Hours | 2x |
|
| Sun Weekly OT | 2x |
|
| Delayed Meal Break | 1.5x |
|
| Less Than 10 Hour Break - First 3 Hours | 1.5x |
|
| Less Than 10 Hour Break - After 3 Hours | 2x |
|
| PH | 2.5x |
|
| PH - Afternoon Shift | 2x |
|
| PH - Night Shift | 2x |
|
| PH Daily OT | 2.5x |
|
| PH Weekly OT | 2.5x |
|
| Sat Minimum Shift Engagement | 1.25x |
|
| Sun Minimum Shift Engagement | 1.5x |
|
| PH Minimum Shift Engagement | 2.5x |
|
Part Time Shiftwork
+
| Pay Condition Name | Value | Trigger Condition |
| M-F Ordinary | Base hourly rate specified by customer |
|
| Sat | 1.25x |
|
| Sun | 1.5x |
|
| Afternoon Shift | 1.15x |
|
| Night Shift | 1.15x |
|
| M-Sat Daily OT - First 3 Hours | 1.5x |
|
| M-Sat Daily OT - After 3 Hours | 2x |
|
| Sun Daily OT | 2x |
|
| M-Sat Weekly OT - First 3 Hours | 1.5x |
|
| M-Sat Weekly OT - After 3 Hours | 2x |
|
| Sun Weekly OT | 2x |
|
| Delayed Meal Break | 1.5x |
|
| Less Than 10 Hour Break - First 3 Hours | 1.5x |
|
| Less Than 10 Hour Break - After 3 Hours | 2x |
|
| PH | 2.5x |
|
| PH - Afternoon Shift | 2x |
|
| PH - Night Shift | 2x |
|
| PH Daily OT | 2.5x |
|
| PH Weekly OT | 2.5x |
|
| M-F Minimum Shift Engagement | 1x |
|
| Sat Minimum Shift Engagement | 1.25x |
|
| Sun Minimum Shift Engagement | 1.5x |
|
| PH Minimum Shift Engagement | 2.5x |
|
Casual Shiftwork
+
| Pay Condition Name | Value | Trigger Condition |
| M-F Ordinary | Base hourly rate specified by customer |
|
| Sat | 1.2x |
|
| Sun | 1.4x |
|
| Afternoon Shift | 1.12x |
|
| Night Shift | 1.12x |
|
| M-Sat Daily OT - First 3 Hours | 1.5x |
|
| M-Sat Daily OT - After 3 Hours | 2x |
|
| Sun Daily OT | 2x |
|
| M-Sat Weekly OT - First 3 Hours | 1.5x |
|
| M-Sat Weekly OT - After 3 Hours | 2x |
|
| Sun Weekly OT | 2x |
|
| Delayed Meal Break | 1.4x |
|
| PH | 2.2x |
|
| PH - Afternoon Shift | 1.8x |
|
| PH - Night Shift | 1.8x |
|
| PH Daily OT | 2.2x |
|
| PH Weekly OT | 2.2x |
|
| M-F Minimum Shift Engagement | 1x |
|
| Sat Minimum Shift Engagement | 1.2x |
|
| Sun Minimum Shift Engagement | 1.4x |
|
| PH Minimum Shift Engagement | 2.2x |
|
Full Time Permanent Night Shfit
+
| Pay Condition Name | Value | Trigger Condition |
| M-F Ordinary | Base hourly rate specified by customer |
|
| Sat | 1.25x |
|
| Sun | 1.5x |
|
| Night Shift | 1.3x |
|
| M-Sat Daily OT - First 3 Hours | 1.5x |
|
| M-Sat Daily OT - After 3 Hours | 2x |
|
| Sun Daily OT | 2x |
|
| M-Sat Weekly OT - First 3 Hours | 1.5x |
|
| M-Sat Weekly OT - After 3 Hours | 2x |
|
| Sun Weekly OT | 2x |
|
| Delayed Meal Break | 1.5x |
|
| Less Than 10 Hour Break - First 3 Hours | 1.5x |
|
| Less Than 10 Hour Break - After 3 Hours | 2x |
|
| PH | 2.5x |
|
| PH - Afternoon Shift | 2x |
|
| PH - Night Shift | 2x |
|
| PH Daily OT | 2.5x |
|
| PH Weekly OT | 2.5x |
|
| Sat Minimum Shift Engagement | 1.25x |
|
| Sun Minimum Shift Engagement | 1.5x |
|
| PH Minimum Shift Engagement | 2.5x |
|
Part Time Permanent Night Shift
+
| Pay Condition Name | Value | Trigger Condition |
| M-F Ordinary | Base hourly rate specified by customer |
|
| Sat | 1.25x |
|
| Sun | 1.5x |
|
| Night Shift | 1.3x |
|
| M-Sat Daily OT - First 3 Hours | 1.5x |
|
| M-Sat Daily OT - After 3 Hours | 2x |
|
| Sun Daily OT | 2x |
|
| M-Sat Weekly OT - First 3 Hours | 1.5x |
|
| M-Sat Weekly OT - After 3 Hours | 2x |
|
| Sun Weekly OT | 2x |
|
| Delayed Meal Break | 1.5x |
|
| Less Than 10 Hour Break - First 3 Hours | 1.5x |
|
| Less Than 10 Hour Break - After 3 Hours | 2x |
|
| PH | 2.5x |
|
| PH - Afternoon Shift | 2x |
|
| PH - Night Shift | 2x |
|
| PH Daily OT | 2.5x |
|
| PH Weekly OT | 2.5x |
|
| M-F Minimum Shift Engagement | 1x |
|
| Sat Minimum Shift Engagement | 1.25x |
|
| Sun Minimum Shift Engagement | 1.5x |
|
| PH Minimum Shift Engagement | 2.5x |
|
Casual Permanent Night Shift
+
| Pay Condition Name | Value | Trigger Condition |
| M-F Ordinary | Base hourly rate specified by customer |
|
| Sat | 1.2x |
|
| Sun | 1.4x |
|
| Night Shift | 1.24x |
|
| M-Sat Daily OT - First 3 Hours | 1.5x |
|
| M-Sat Daily OT - After 3 Hours | 2x |
|
| Sun Daily OT | 2x |
|
| M-Sat Weekly OT - First 3 Hours | 1.5x |
|
| M-Sat Weekly OT - After 3 Hours | 2x |
|
| Sun Weekly OT | 2x |
|
| Delayed Meal Break | 1.4x |
|
| PH |
2.2x
|
|
| PH - Afternoon Shift | 1.8x |
|
| PH - Night Shift | 1.8x |
|
| PH Daily OT | 2.2x |
|
| PH Weekly OT | 2.2x |
|
| M-F Minimum Shift Engagement | 1x |
|
| Sat Minimum Shift Engagement | 1.2 |
|
| Sun Minimum Shift Engagement | 1.4x |
|
| PH Minimum Shift Engagement | 2.2x |
|
Allowances - Not Automated
- First Aid Allowance
- Meal Allowance
- Stand-By Allowance
- Travelling Time Allowance - Sleep Berth Not Provided
- Travelling Time Allowance - Sleep Berth Provided
- Vehicle Allowance
- Higher Duties
To add the allowances into the export please follow the below instructions:
Approve the timesheet, then unapprove the pay item.
Add in the shift loading and number of units/hours.
Approve the pay.