To edit or update any employee's details on a team member's profile page, you'll need to have System Administrator or Location Manager access.
How do I update a team member's details?
1. On the People page, click on the name of the team member you wish to update.
2. Select Personal from the menu on the left-hand side and then click on Edit to update:
- Preferred name (your team members will be able to set their preferred name through their own global profile. In a case where you want to override this for any reason, you will be able to do so within your business)
- Date of birth
- Emergency contact name and number
Trying to update the employee's email or phone number? Read here for more information.
After making any required adjustments, click Save.
- Access level, whether they are a manager or supervisor, this determines what they can access
- Hire date (the date they started in your orgnsation)
- Which locations they work at
- Training record, controls which areas they can work in, within a location
- Employmnet type
- Pay rates and payroll ID
- Regular working hours
- Stress profile, controlling their maximum hours per week
- leave entitlements
Why can't I change my team member's contact information?
When editing a team member you may note that their contact information is greyed out and inaccessible to you, as shown below.
Once a team member has accepted their invitation to Deputy, only that team member can change their email address or mobile number.
While this may seem inconvenient for managers and administrators, it's an unavoidable consequence of Deputy’s ongoing commitment to the highest level of security. After all, Deputy is much more than just a networking and communication tool. Deputy is critical to the operation of our customers’ businesses and contains sensitive data of both businesses and their team members. As a result, our approach to security has the same rigour as an accounting or internet banking platform.
Consider the following scenarios:
- A manager changes a team member’s mobile number to his own, and accesses her Kiosk PIN (which she unwisely set to be same as her ATM PIN) and uses it to access her bank account.
- An administrator changes a team member’s password to her own and uses it to access his Deputy account, in which he is a manager at another business, and has access to the confidential data of that second business.
Though these may seem unlikely circumstances, anything that may allow alteration of a private password or PIN presents an unconscionable risk to our customers' data, and as such is locked to preserve security. Our customers can always rely on Deputy to protect them from risks such as these.
If managers need to reset the login details of a team member (in the instance they no longer have access to their email to reset their own password) then they can follow these steps.