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How to switch your subscription from Apple to Deputy?

Ryan Fiedler
  • Updated
Note: From October 1st, 2025, we introduced new plans that better reflect how our customers use Deputy: Lite, Core, and Pro. If you're an existing customer, look out for an email with all the details you’ll need. Learn more about the new plans and what this change means for you.

This article explains how to move your subscription management from the Apple App Store to Deputy.

Before you read

  • Target audience: System Administrators currently billed through the Apple App Store.
  • Important: Once you switch your subscription, you will then need to cancel your Apple subscription to avoid being double-charged.

This article covers:

Why should I switch to a Deputy-billed plan?

Moving your billing from Apple to Deputy provides access to additional features and greater control over your account.

By switching, you can:

  • Add more than 25 team members to your account
  • Use SMS notifications for scheduling
  • Access add-ons such as HR, Messaging+, and Analytics+
  • Receive official Deputy tax invoices
  • Save 10% by choosing annual billing

How do I switch my subscription from Apple to Deputy?

  1. Log in and open Settings for the business you want to update.
     
  2. Select Subscriptions from the left-hand menu, then click Switch plan.
     
  3. Choose a plan: Lite, Core, or Pro.
     

  4. Select your billing options and configure your plan:

    • Select your billing schedule (monthly or annual).
    • If selecting annual, choose to pay monthly or upfront.
    • Enter the required minimum number of users.
    • Select any add-ons, such as Payroll, HR, Messaging+, or Analytics+ (availability may vary by region).


     

  5. Confirm your order summary and click Continue to payment.
     
  6. Enter your payment details and click Complete purchase ⁠⁠⁠⁠⁠⁠⁠to finalise your payment.
     
  7. You have now successfully purchased a new Deputy subscription.
    Note: If you haven't already, you will need to cancel your Apple subscription.

How do I cancel my Apple subscription?

After completing your purchase on the Deputy website, you will be shown instructions to cancel your Apple subscription.

You must cancel your Apple subscription manually. Apple manages the original billing, so it cannot be cancelled from within Deputy.

If the Apple subscription is not cancelled, both Apple and Deputy will continue to charge you.

If you have already switched and notice duplicate charges, check your Apple subscription settings to confirm the original plan has been cancelled.

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