Issue Description:

When attempting to send timesheets to ADP, receive error message: Export Failed. ADP Connectivity Error : We’re sorry, but Marketplace Connector for PayData Input feature isn’t available. It looks like you have a different time management system integrated with Payroll.

Export Failed. ADP Connectivity Error : We’re sorry, but Marketplace Connector for PayData Input feature isn’t available. It looks like you have a different time management system integrated with Payroll.

Replication Steps:

  1. Log into Deputy via web browser

  2. Timesheets tab > Export Timesheets

  3. Select location > Select employees > Export Selected Items

  4. Select an ADP option from the dropdown > Export

  5. Receive error message


Cause:

  • ADP Time and Attendance is enabled. From the ADP side, you can only have one time product active: Deputy OR ADP Time and Attendance


Solution:

Contact ADP and have them disable ADP Time and Attendance on your account.

Did this answer your question?