Issue Description:

When attempting to send timesheets to ADP, receive an error message: Export Failed. ADP Connectivity Error : payrollFileNumber:XXXXXX is invalid. payrollFileNumber:XXXXXX

Export Failed. ADP Connectivity Error : payrollFileNumber:XXXXXX is invalid. payrollFileNumber:XXXXXX

Replication Steps:

  1. Log into Deputy via web browser

  2. Timesheets tab > Export Timesheets

  3. Select location > Select employees > Export Selected Items

  4. Select an ADP option from the dropdown > Export

  5. Receive error message


Cause:

  • The employee Deputy Payroll ID does not match the ADP Timeclock ID

  • The employee timesheet is transmitting to the wrong company


Solution:

Solution 1: The Deputy Payroll ID does not match the ADP Timeclock ID

Solution 2: The employee timesheet is transmitting to the wrong company

  1. Log into Deputy via web browser

  2. Timesheets tab > Export Timesheets

    Select the 'Timesheets' tab from the top menu to open a dropdown. Click the second option titled 'Export Timesheets'.
  3. Select location > Select employees > Export Selected Items

    In the upper left-hand corner, select the location from the dropdown menu. Then below the dropdown, select the employees. Click the 'Export Selected Items' button.
  4. Select an ADP option from the dropdown > Under Company Code to Export to, select the correct company > Export

    Select a payroll application from the dropdown menu. Then under 'Company Code to Export to', ensure the correct company is selected. In the bottom right-hand corner, select 'Export'.
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