This article will take you through the steps to cancel your Deputy subscription and will cover:
Before you start
To cancel your subscription you will need to:
be a System Administrator for the business you want to cancel
login via Deputy's web application
make copies of historical data in your account using Deputy's exporter if required.
download any documents that were uploaded to Deputy as files (for example in news posts or training records) that you wish to have access to after your subscription ends.
How to Cancel Your Subscription
1. Select Account Overview from the drop-down menu under your name.
2. Locate the business you would like to cancel and select Billing.
3. Select Plan from the left-hand side menu and click Cancel your Deputy Subscription
4. Select Cancel anyway.
5. You will be presented with a list of what information and functionalities you will lose access to after downgrading. You can complete the optional questions then select Yes, I want to downgrade.
Note: subscriptions can be reactivated at any time using the same email address.
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If you have any questions you can contact the Deputy team using this Guide to request Help from Deputy 24/7.