This feature is available for Premium and Enterprise Plans.
What is Shift Engagement?
Shift Engagement is a simple way for your team members to be heard, and for managers to track team engagement and take action if required.
As a manager, it’s your responsibility to motivate your staff. Motivated staff can be the difference between meeting your bottom-line or closing up shop. When you’re supporting your team and encouraging them to grow, you’re creating a workplace where everyone feels recognized, welcomed, and most importantly, happy.
Our Shift Engagement feature will help you easily capture continuous feedback from employees. A simple, one-step way for your team to share how they’re feeling after every shift. With these valuable insights, managers can make changes to improve the effectiveness of the team and create a thriving workplace.
How does it work?
Capturing shift engagement
As team members clock out of their shift on their mobile, they will receive a question about how they were feeling during their shift. They can choose from Happy, Good, Okay, Frustrated, and Stressed. They also have the option to leave an anonymous comment.
Tracking & taking action
A detailed report allows managers to monitor your team's shift engagement trend, and view feedback that can be actioned.
How do I turn on Shift Engagement?
As a System Administrator, you have access to the Business Settings.
When logged into the web, click your name in the upper right corner → ‘Business Settings’ Timesheets → Turn ON Shift Engagement → Apply Changes.
This is a Global Setting. If you turn this feature on, the Shift Engagement question will be applied as your employee's clock out.
What happens next?
After enabling the feature, when an employee clocks out, a new modal will appear asking your team to rate their shift across emotion categories (Happy, Good, Okay, Frustrated, Stressed), as well as providing an optional comment. For the moment, this is only offered on mobile clock-out.
Managers can access a dashboard to see the rating and responses which are kept anonymous.
What reporting is available and which Access Levels is it available to?
A simple dashboard is available to System Admins and Location Managers OR, anyone who has the Reporting capability turned on if Custom Access Levels are used.
The Web report/dashboard shows:
Shift Engagement average for the selected week
Comments for the selected week by emotion category
A trend of average engagement rating for the previous 8 weeks
Ability to sort comments for the selected week by emotion category
Frequently Asked Questions
What Deputy subscription plans is Shift Engagement available for?
Shift Engagement is available to Premium plan and Enterprise customers.
Is Shift Engagement available for Deputy Kiosk & Time Clock Kiosk?
No, at this time, only clock-outs on the mobile devices (both Android and iOs) are supported.
As a Location Manager, from which Locations will I have access to view the web and mobile report data?
The data is available only to the User's assigned Locations.
When my team member is completing the shift sentiment question, are they on/off the clock?
The clock out is completed and then the shift sentiment question is asked, so the team member is off-the-clock when completing this question. It is important when you roll this out to make sure your team members understand this and that the completion of the question is optional.
Is the Shift Engagement required for every clock out?
No, a team member can 'flick' the pop-up modal or simply ignore the question and navigate to another part of the Deputy app or close the app.
Why should I use Shift Engagement?
If your business wants to truly capture candid feedback from all staff members AND use that data to create action plans to improve workplace sentiment and engagement, this feature is for you. Receiving candid feedback is valuable, but can also be tough to hear, even for experienced managers.
I tried Shift Engagement, but I need to turn it off. How do I do this and what happens?
Shift Engagement can be turned off in the place that it was turned on (Business Settings). Once you turn this feature off, engagement collection immediately stops and the mobile dashboard reporting is no longer available. However, dashboard reporting on the mobile application will still be viewable to Location Managers. If you turn the feature back on, the historical data will be visible again.
If I have suggestions for improving Shift Engagement, how can I let the Deputy product team know?
When logged into Deputy, click the ‘Help’ icon in the upper right menu banner. Then click ‘Give us Feedback’ and proceed to submit bugs, feedback, and any other suggestions.
Is there a charge for Shift Engagement?
At this time, there are no plans to charge for the current release of Shift Engagement. In the future, Deputy may enhance this feature at which time there may be a charge for the enhanced feature.