Q: Why does Deputy update awards?

A: Deputy periodically updates awards for many reasons. These reasons may include updates from Fair Work, or changes mandated by Deputy such as adding new features, or updating outdated pay rules. Whatever the reason, Deputy will notify you of updates when they occur. If you receive such a notification, it is important for you to go into each employee's profile in Deputy and select the newest version of the award. We’ve created a step-by-step guide so you can update your employees to the new awards as soon as possible.

Q: How do I select which award I want to use?

A: We have a help doc to find the right award.

Q: Which version of the award should I select in the employee's profile? I see there are several different versions.

A: At Deputy, we are constantly updating new awards and removing outdated awards. We recommend you always use the most recent dated version of each award.

Q: Why do I need to update my employees profile with the most recent award?

A: Older versions may not be compliant with current Fair Work requirements or may not function properly. If you have a question about which is the most recent version, please chat with our customer support team by clicking on the chat box on the right of your screen.

Q. Do awards need to be updated for all existing employees?

A. Yes, all existing employees that are on an outdated award, whether they are full-time, part-time, or casual, should be on the most up-to-date award. This will ensure that Fair Work requirements are met and that Deputy functions correctly.

Q. Are employees on Enterprise Bargaining Agreements impacted by award updates?

A. No

Q: What happens if I don't update the employee's profile after Deputy has updated an award?

A: Your employee will remain on an outdated version of the award which may not be compliant with Fair Work requirements, or may not function properly.

Q. When is the best time for me to update an employees award?

A. To avoid mixed rate pay runs, we suggest updating to the latest award immediately after a pay run. That will ensure timesheets get approved with the new award pay rates. Don’t forget to update hourly base rate if required. Increases or decreases in pay rates will be automatically applied by Deputy.

Q. Will I need to update my Payroll system with new Pay Rate Export Codes?

If you are exporting payroll data to your payroll system, the new Pay Rate Export Code associated with the newest awards may need to be manually updated in your payroll system. We have created a step-by-step guide to help you with this.

If you are using Xero, this step may not be required but we suggest you check in with your accountant and bookkeeper just to be safe.

Q: Will Deputy ever automatically update my employees' profiles to the new version of the award?

A: In some cases, Deputy will automatically update employee profiles to the new version of an award. When that is going to happen, Deputy will send you a notification that the award has been updated and the date on which Deputy will automatically apply it to your employees' profiles. Deputy will always provide advance notice of this in order to allow you time to manually make the change if you prefer to make the change on an earlier date.

Q: What is the rate of pay for ordinary hours in this award?

A: Deputy does not pre-select your employee's hourly rate of pay. You as the employer fill in each employee's base hourly rate in their Deputy profile after selecting an award. This rate will be applied to ordinary hours. Be sure to consult with Fair Work about the minimum rate of pay for each employee under an award.

Q: Does the award include penalty and overtime rates?

A: Yes. Please visit Deputy's Custom Awards Library Help Docs for a detailed explanation of the penalty and overtime rates that are included in the award.

Q: Does Deputy guarantee that I will be compliant with Fair Work requirements by using this award?

A: No software provider can guarantee compliance. However, Deputy takes seriously its mission to Simplify Shift Work and endeavours to provide employers with useful tools to simplify compliance. Employers should always review all timesheets for proper hours and pay before submitting them to payroll.

Q: How do I get more information on an award and how it works?

A: If you still have questions after reading this FAQ and visiting our Custom Awards Library help docs, please chat with our customer support agents by clicking the chat box on this website.

Q. We are not currently using the Pay Rates and Awards functions offered by Deputy, how do I start to use these?

A. Check out our library of hand crafted help articles, written for you by our Deputy experts, or get in touch with our 24/7 customer support team via the in-app chat.

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