On Thursday, January 28, 2021, wherever you choose to use Deputy, from your desktop or preferred device, you’ll experience a fresh, new look and feel as we make the most exciting update to our brand yet. You and your team will see a new logo, a new color palette, and a refreshed experience roll out across Deputy in the product, on our website, and through all our communications.

We've captured some of the most common questions we've had below, to make sure you know what to expect when theses changes roll out. If you have any additional questions, please feel free to get in touch with our 24/7 support team or feedback directly to the designers here.

Why is Deputy refreshing its brand?

We are changing our logo and the visual look and feel of the product to better represent our customers, the Deputy team that sits behind the product, and our vision for the future of shift workers globally. We will tell you more about it closer to the launch date.

When is this change happening?

You will start to see the changes throughout the business day on Thursday, 28th January, 2021 (PMT, GMT, AEDT).

What is changing?

You will see a new logo, a new color palette, and a refreshed experience rolling out across Deputy in the product, on our website, and through all our communications. You can see some product highlights here.

Will the app icon change too?

Yes. From the 28th of January, all Deputy users will need to look out for the updated app icon as below.

Where will I see these updates?

Our brand refresh updates will take place everywhere you usually see Deputy, from our website to our mobile, kiosk, and desktop apps. Most importantly, you will need to look for a new icon on your phone’s home screen to log into the app.

Will this refresh change any existing functionality?

No. All updates made to our product are purely visual. The way you use Deputy will still be the same.

Will this refresh impact any of my custom settings?

No. If you’ve added a custom color palette or logo to your Deputy account, your custom settings will remain the same.

If you’d like to learn more about setting a custom color palette or adding your logo, click here.

Will I need to download a new app?

If you’ve already installed the Deputy app, you don’t need to download a new app. However, if you don’t see the update on the 28th, you may need to update to the newest version of the app.

Why can’t I see the new app icon?

If you can’t see the new app icon after January 28th, you may need to manually update your Deputy app.

Is the name ‘Deputy’ changing?

No. This refresh involved updating lots of visual elements of our brand, including our logotype and logo. Our brand name, however, is a core part of who we are and hasn’t changed as part of this visual refresh.

Where can I share feedback about these changes?

We’d love to hear your thoughts. Please use this form to share your feedback directly with our product and design teams.

Will you be making further updates after January 28?

While we have no plans to update our visual brand again anytime soon, we’re always working to make Deputy work better for you and your needs. Visit our ‘What’s New’ page to see our latest updates to the product.

Will employee's be contacted separately about these changes?

Updates will appear on the log in screen and in the product beginning on Thursday, January 14 AEDT, however, we will not be contacting employees directly at this time. See examples below.

Where can I download the new brand logos?

Update any internal files, such as training docs, with the new logo and product images here.

Need more support?

Check out these handy tools to support you and your team through the process.

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