Use the Touchless Clock In feature on your iOS Kiosk to enable your team members to clock in and out of work, as well as start and end breaks without touching the Kiosk.

Using this touchless solution to track time and attendance will help your businesses alleviate some of the stress around quickly adapting to new health and safety procedures as well as provide a faster clock in and out experience for team members. 

The guide has been written for Deputy users with an access level of System Administrator or Location Manager and will cover:


What is Touchless Clock In 

The Deputy iOS Kiosk Face Unlock feature allows team members to clock in and out for work with a contactless scan and voice-activated commands - this includes starting and stopping breaks. By just walking up to the kiosk and using commands such as “Start shift“ or “End break”, team members can avoid needing to touch the iPad device.

With the recent COVID-19 pandemic, this touchless solution alleviates some of the business stresses around the need to quickly adapt to new health hand safety procedures. 

Touchless Clock In is available on the current iOS Kiosk app at no additional charge.


Is Touchless Clock In Suitable for My Business

This feature was designed to ensure a safer and more hygienic way for team members to clock in and out of their shifts.

It also enables team members to clock into their shifts faster than ever before. It especially suits businesses that have >50 team members all clocking in or out of a shift at one time. Long queues that once formed at the device and resulted in a loss of productivity at the start or end of a shift are now a thing of the past.

Note: The touchless clock in process requires voice-activated commands and so the kiosk device location should not be in a noisy environment.


How Team Members Use Touchless Clock in

For their first use, your team members will need:

  • A clear profile picture set up on their profile (maximum size of 10MB). The photo should not include more than 1 person otherwise the match will fail.

  • If a profile photo of your team member does not exist, they can upload a new profile picture on their Deputy iOS or Android app or via the Deputy website.

Please note voice commands are only recognised in English.

Then, ongoing, it’s just three easy steps for your team members:

  1. Walk up to the Kiosk

  2. Hold still and smile for the camera

  3. Clearly state one of the following voice commands: “Start shift”, “End shift”, “Start break” or “End break”

The voice command feature uses Apple Siri voice recognition software and it does not require training. Simply ask your team members to make sure they:

  • speak clearly and enunciate their words

  • are close to the Kiosk device (the microphone is situated near the camera)

  • speak in a calm voice that’s not too quiet or too loud

The touchless clock in process requires voice-activated commands and so the Kiosk device location should not be in a noisy environment.


Set up Touchless Clock in and get Started

If you are new to the iOS Kiosk

First, you will need to set up the iOS Kiosk:

1. Using an iPad or iPhone running iOS 12.0 or later download the Deputy Kiosk app

2. Open the Deputy Kiosk app and log in to your Deputy account with your System Administrator or Location Manager access level email and password.

3. When setting up the Deputy Kiosk, ensure you choose the Face Unlock option to enable Touchless Clock in.

4. Give permission to allow the app to use speech recognition, the microphone and the camera.


If you have set up iOS Kiosk previously with PIN only and now want to enable Touchless Clock In feature

1. Log in to the Kiosk as a System Administrator or Location Manager.

2. Tap on Settings and select Kiosk Authentication in the drop-down menu.

3. Select the Face Unlock or enter PIN option and tap Done.

Once you save the setting, it may take approximately 5-10 minutes for all team member photos associated with your account to be converted into unique Face IDs.

The camera should appear as on by default on your device. If it doesn’t appear, pull to refresh the team member list.

Enable remotely for Enterprise accounts

Alongside the ability to enable the feature via the Time Clock app, Enterprise customers can also enable the feature remotely by simply navigating to the Kiosks settings page under the Enterprise tab on Deputy's web application.

Under ‘Authenticate By’ look for the “Face Unlock OR Enter PIN“ prompt to enable Face Unlock for your Time Clock.

Once you save the setting, it may take approximately 5-10 minutes for all team member photos associated with your account to be converted into unique Face IDs.

The camera should appear as on by default on your device. If it doesn’t appear, pull to refresh the team member list.


Touchless Clock In Quick Tips and FAQs

Need help setting up your Kiosk for the first time? Click here to learn more.

Use the profile photo tip sheet to ensure your team member profile photos are good quality and appropriate for use. 


Will I be charged to use the Deputy iOS Face Unlock feature?


There will be no charge for this feature.


Does the voice feature support multiple languages?


Not at the moment but we are looking into ways to support this.

What happens if the voice command does not pick up what was said?


Please check that you have not inadvertently revoked access to your device’s microphone or speech recognition. To check, go to your device Settings > Privacy and check that Microphone and Speech Recognition are both enabled for the Deputy Kiosk app.

Team members can still fall back to using the existing PIN in process to start/end their shifts and breaks.

My business does not schedule shifts for our members, will they be able to clock in without touching the iPad device?


Yes. Touchless Clock In is now supported for unscheduled shifts.

After being recognised, team members use voice commands to simply say the number next to the areas listed on the screen and they're clocked in.

If as a manager, I update the profile picture of my team members, which profile picture is used by the Face Unlock feature?

If a manager updates the profile picture of team members, this will be used by the Face Unlock feature. The profile photo of the team member set at the organisation account level will be used to compare the photo taken at the time clock device. If an account level profile photo does not exist, it will use the team member's global level profile photo instead.

However, if a team member does later update their own profile picture, the manager uploaded photo will be replaced & the new team member uploaded profile photo will be used by the Face Unlock feature.



My business uses Shift Questions, will my team members be able to clock out without touching the iPad device?


For now, completing Shift Questions at clock in or clock out will still require your team member to interact with the iPad device.

Can my team members opt out of using this feature?

Team members may individually opt-out of using Face Unlock to enable Touchless Clock In by following the steps described in this guide.

Are there any country/state specific laws for capturing and storing biometric data?

Please check your local geographical laws regarding storage and usage of biometric data. As a minimum, we suggest you communicate usage of this feature with your team members.

Note that once a team member is archived or removes their consent, we will delete their biometric data.

Read more Kiosk FAQ.


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