Click here for our Quick Reads - Connecting MYOB to Deputy guide.

The following are some of the error codes you may receive, and how to fix them.

Access denied with error code 401 " {"Message": "Access denied }

When the company file was created, a user called "Administrator" was automatically created. This account was not automatically assigned a password when created.

To fix this error message, you will need to set a password for the Administrator in MYOB. 

As the account file "Administrator", start AccountRight and open your company file.

At the top of the page, under "Setup" drop-down menu, select "User Access", then select the Administrator account.

For online files only: If you have selected this option, the user will sign on with a my.MYOB account. Click the 'Set an offline password" button.

Now type your new password in the Password and Confirm Password fields.

Please note: User passwords can’t be recovered. If you forget the password of your account, you’ll need to get another administrator to set a new password for you. This is done in the Setup > User Access window. See To reset a user's company file password.

If your file only has one administrator account, and you’ve forgotten its password, we can reset the password over the phone (a fee will apply). If your file is not online, you’ll need to send it to MYOB to have the password reset. For more information about our Password Recovery service, visit our website (Australia | New Zealand).

Now click "Save".

If more than one person will be accessing your company file, you will need to set them up as a user and specify their access restrictions for the file.

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