This guide will outline and interpret the [MA000023] Contract Call Centres Award.
We have built these awards in line with the weekly interpretation as provided by Fair Work.
http://awardviewer.fwo.gov.au/award/show/MA000023
Contract Call Centres Award Interpretation
There are the below sectors for this award;
- Full-Time & Part-Time
- Full-Time & Part-Time - Shiftwork
- Full-Time & Part-Time - Permanent Night Shift
- Casual
- Casual - Shiftwork
- Casual - Permanent Night Shift
***Important Note for Casual Employees: The 25% casual loading has not been included in this award. Employers should add the 25% casual loading to each casual employee's base hourly rate in Deputy for proper functioning of the award.***
Full-Time & Part-Time
- M-F Ordinary @ 1.00x
- M-F Before 7am @ 1.25x
- M-F After 7pm @ 1.25x
- Sat @ 1.25x
- Sun @ 1.50x
- Sun Before 7am @ 1.75x
- Sun After 7pm @ 1.75x
- PH @ 2.50x
- M-Sat Daily OT - First 3 hours @ 1.50x
- M-Sat Daily OT - After 3 hours @ 2.00x
- Sun Daily OT @ 2.00x
- PH Daily OT @ 2.50x
- M-Sat Weekly OT - First 3 hours @ 1.50x
- M-Sat Weekly OT - After 3 hours @ 2.00x
- Sun Weekly OT @ 2.00x
- PH Weekly OT @ 2.50x
- Delayed Meal Break @ 1.50x
- Less than 10hr break - First 3 hours @ 1.50x
- Less than 10hr break - After 3 hours @ 2.00x
- M-F Minimum Shift Engagement @ 1.00x
- Sat Minimum Shift Engagement @ 1.25x
- Sun Minimum Shift Engagement @ 1.50x
- PH Minimum Shift Engagement @ 2.50x
Full-Time & Part-Time - Shiftwork
- M-F Ordinary @ 1.00x
- Sat @ 1.25x
- Sun @ 1.50x
- Sun - Before 7am @ 1.75x
- Sun - After 7pm @ 1.75x
- PH @ 2.50x
- M-F Afternoon Shift @ 1.15x
- M-F Night Shift @ 1.15x
- PH - Afternoon Shift @ 2.00x
- PH - Night Shift @ 2.00x
- M-Sat Daily OT - First 3 hours @ 1.50x
- M-Sat Daily OT - After 3 hours @ 2.00x
- Sun Daily OT @ 2.00x
- PH Daily OT @ 2.50x
- M-Sat Weekly OT - First 3 hours @ 1.50x
- M-Sat Weekly OT - After 3 hours @ 2.00x
- Sun Weekly OT @ 2.00x
- PH Weekly OT @ 2.50x
- Delayed Meal Break @ 1.50x
- Less than 10hr break - First 3 hours @ 1.50x
- Less than 10hr break - After 3 hours @ 2.00x
Full-Time & Part-Time - Permanent Night Shift
- M-F Ordinary @ 1.00x
- Sat @ 1.25x
- Sun @ 1.50x
- Sun - Before 7am @ 1.75x
- Sun - After 7pm @ 1.75x
- PH @ 2.50x
- M-F Night Shift @ 1.30x
- PH - Afternoon Shift @ 2.00x
- PH - Night Shift @ 2.00x
- M-Sat Daily OT - First 3 hours @ 1.50x
- M-Sat Daily OT - After 3 hours @ 2.00x
- Sun Daily OT @ 2.00x
- PH Daily OT @ 2.50x
- M-Sat Weekly OT - First 3 hours @ 1.50x
- M-Sat Weekly OT - After 3 hours @ 2.00x
- Sun Weekly OT @ 2.00x
- PH Weekly OT @ 2.50x
- Delayed Meal Break @ 1.50x
- Less than 10hr break - First 3 hours @ 1.50x
- Less than 10hr break - After 3 hours @ 2.00x
Casual
- M-F Ordinary @ 1.00x
- M-F Before 7am @ 1.20x
- M-F After 7pm @ 1.20x
- Sat @ 1.20x
- Sun @ 1.40x
- Sun Before 7am @ 1.60x
- Sun After 7pm @ 1.60x
- PH @ 2.20x
- M-Sat Daily OT - First 3 hours @ 1.50x
- M-Sat Daily OT - After 3 hours @ 2.00x
- Sun Daily OT @ 2.00x
- PH Daily OT @ 2.20x
- M-Sat Weekly OT - First 3 hours @ 1.50x
- M-Sat Weekly OT - After 3 hours @ 2.00x
- Sun Weekly OT @ 2.00x
- PH Weekly OT @ 2.20x
- Delayed Meal Break @ 1.40x
- M-F Minimum Shift Engagement @ 1.00x
- Sat Minimum Shift Engagement @ 1.20x
- Sun Minimum Shift Engagement @ 1.40x
- PH Minimum Shift Engagement @ 2.20x
Casual - Shiftwork
- M-F Ordinary @ 1.00x
- Sat @ 1.20x
- Sun @ 1.40x
- Sun - Before 7am @ 1.60x
- Sun - After 7pm @ 1.60x
- PH @ 2.20x
- M-F Afternoon Shift @ 1.12x
- M-F Night Shift @ 1.12x
- PH - Afternoon Shift @ 1.80x
- PH - Night Shift @ 1.80x
- M-Sat Daily OT - First 3 hours @ 1.50x
- M-Sat Daily OT - After 3 hours @ 2.00x
- Sun Daily OT @ 2.00x
- PH Daily OT @ 2.20x
- M-Sat Weekly OT - First 3 hours @ 1.50x
- M-Sat Weekly OT - After 3 hours @ 2.00x
- Sun Weekly OT @ 2.00x
- PH Weekly OT @ 2.20x
- Delayed Meal Break @ 1.40x
- M-F Minimum Shift Engagement @ 1.00x
- Sat Minimum Shift Engagement @ 1.20x
- Sun Minimum Shift Engagement @ 1.40x
- PH Minimum Shift Engagement @ 2.20x
Casual - Permanent Night Shift
- M-F Ordinary @ 1.00x
- Sat @ 1.20x
- Sun @ 1.40x
- Sun Before 7am @ 1.60x
- Sun After 7pm @ 1.60x
- PH @ 2.20x
- M-F Night Shift @ 1.24x
- PH - Afternoon Shift @ 1.80x
- PH - Night Shift @ 1.80x
- M-Sat Daily OT - First 3 hours @ 1.50x
- M-Sat Daily OT - After 3 hours @ 2.00x
- Sun Daily OT @ 2.00x
- PH Daily OT @ 2.20x
- M-Sat Weekly OT - First 3 hours @ 1.50x
- M-Sat Weekly OT - After 3 hours @ 2.00x
- Sun Weekly OT @ 2.00x
- PH Weekly OT @ 2.20x
- Delayed Meal Break @ 1.40x
- M-F Minimum Shift Engagement @ 1.00x
- Sat Minimum Shift Engagement @ 1.20x
- Sun Minimum Shift Engagement @ 1.40x
- PH Minimum Shift Engagement @ 2.20x
Allowances - Not Automated
- First Aid Allowance
- Meal Allowance
- Stand-by Allowance
- Travelling Time Allowance - Sleep Berth
- Provided Travelling Time Allowance - Sleep Berth Not Provided
- Vehicle Allowance
To add the allowances into the export please follow the below instructions;
Approve the timesheet, then unapprove the pay item.
Add in the shift loading and number of units/hours.
Approve the pay.
